** Virtual Drive** Ocwen Financial Solutions :(Multiple Locations):Quality Analyst | CTC Upto 4.5 Lacs pa | JC/1786

Dear Team,

 

 

Please note transport boundary while sourcing the candidates

 

Central Line – Only till Thane

Western Line – Till Virar

Harbour Line – Till Vashi

 

You can source candidates who are currently designated as Service Associate / Agent level, however they should be experienced and knowledgeable on the responsibilities of a Quality Analyst.

 

Below are the Pointers

 

-          Excellent Communication Skills

-          Falling under the above transport boundary

-          Should know what is call calibration, call monitoring, help improve agent performance in the call center.

  

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Dear Team,

 

We have a Virtual Drive scheduled on Tuesday August 31, 2021. Kindly share maximum relevant profiles for swift closures.

 

 

Interview Process:

 

• Try to process the candidate who can join immediately or Notice period ranging up to 30 days.
• On Boarding/Joining will be done virtually.

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: http://www.ocwen.com/

Ocwen Financial Corporation (NYSE: OCN) is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

Their mission and vision is to creating positive outcomes for homeowners, communities and investors through caring service and innovative solutions.

Ocwen and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors.

 

 

Job Code	JC/1786
Process	US Mortgage
Gender	Male only
No. of Positions	10
About Process	Call monitoring and providing actionable insight. Through call monitoring, a QA analyst will gather information to help improve agent performance in the call center
	Evaluation form that will be used to capture the information. Calibration sessions are required to ensure that all key departments are calibrated on what constitutes a quality call
	Perform quality assurance reviews for Call Center Operations in Ocwen
	Analyse findings from process reviews and develop reports to highlight trends/ opportunities for improvement
	Make recommendations to help reduce process variation and eliminate errors
	Track Business Unit responses for all findings identified from the process reviews
	Work with Management and develop project plans to address opportunities identified through process reviews
	Provide management with timely reports documenting observations from reviews
	Ensure feedback provided to agents are clear and concise
Title	Quality Analyst
Location	Pune & Delhi
Requirement	Good communication skills in English (6/10)
	Exposure to 7 basic quality tools preferred
	Understanding of the Mortgage Industry, Loan Servicing, and Call Centre Operations
	Voice experience is a must (At least 1 year of experience working with Voice processes)
	Preferred Six Sigma Certified
Education	Any Graduate
Shift timings	24*7
Transport Boundaries	Currently WFH
Transport Facility	NA
Salary Range	Between 4 - 4.5 LPA (Depending on skills, experience and on last drawn)
Weekly Off	1 Rotational Off
Age	up to 45 years
USP	Brand, High Salary, Growth opportunities
Rounds of Interview	HR - CV Shortlisting
	Virtual Drive  - Zoom interview call on August 31, 2021 between 12:30 – 03:00
	Business Head
Documents	Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Payslip)
Clawback	90 days