Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post her short listing, candidate’s profile will be shared with the client
- Immediate Joiners required
- Work from Home till lockdown
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
|
|
|
|
|
|
|
|
|
| Previous Company 1 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 2 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 3 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 4 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 5 |
|
|
|
Company Website: https://hexaware.com/ |
Hexaware Technologies Limited (HTL) is an information technology and business process outsourcing service provider company based in Navi Mumbai, India. |
Founded in 1990. The company provides software services in Banking and Financial services, Health care and Insurance, Travel and Transportation and Manufacturing and consumer. |
The company has its headquarters in Mumbai and has offices across US, Mexico and Canada in North America, Brazil in South America, Sydney in Australia, Singapore, Japan, India, |
China and UAE in Asia and UK, Germany, Bucharest and Netherlands in Europe. |
Current employee strength is above 12,115 with over 219 clients. |
In a separate survey of 2006, it was rated the sixth Best IT Employers from India. |
The company is presently listed amongst the top 20 IT services providing firms (NASSCOM). |
Hexaware has been recognized as the fastest growing outsourcing provider by Asia Outsourcing Congress for the year 2015-2016. |
The company is listed among Asia's 200 best under a Billion on Forbes.
|
Job Code | JC/1837 |
Process | Inbound Process |
No. of Requirements | 1 |
Gender | Male/Female |
About process | Ensure ownership for workplace (resolution of all admin, tech issues, etc.) |
Enable people to excel through grooming and regular feedback | |
Derive valuable insights for improvement through innovation | |
Set up and sustain a robust quality and training framework within teams | |
Increase people engagement, ensure communication and feedback | |
Value Added Services /process improvement leading to business benefits | |
Ensure robust risk and compliance practices maintained | |
Participate in selection process to ensure the right talent is selected in a timely manner | |
Ensure transparency and adequate communication across all levels | |
Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip | |
Create an environment that encourages people to deliver and excel through performance management systems | |
Manage and exceed client expectations | |
Resolve and/or escalate employee grievances in a timely manner | |
Ensure that a smooth relationship is maintained between the company and the client | |
Appraise the client on the happenings at Hexaware BPS whenever necessary | |
Deliver the data requested by the client in appropriate timings | |
Demonstrate business benefits to the clients | |
Ensure governance mechanism and adherence | |
Ensuring smooth transitions /migrations wherever there is | |
Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives | |
Champion Hexaware culture by role modeling behaviors | |
Create a work environment that nurtures and supports diversity and has an inclusive work culture | |
Ensure productive work relationships are established with all relevant internal functions | |
Ensure data confidentiality, integrity and protection of company's intellectual property | |
Adherence to company policies, rules and regulations | |
To follow quality processes thoroughly using checklist standards | |
Responsible for complying with all QMS and ISMS Policies and procedures | |
Title | AM/DM |
Location | Nagpur - Mihan |
Requirement | Good Communication Skills (/10) |
Minimum of 1+ year as an Assistant Manager | |
Minimum 8-10 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers | |
Prior experience in managing excellent customer centricity is desired | |
Extensive experience with telephony and workforce management software programs | |
Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model | |
Should have managed multiple processes and ensured delivery within timelines | |
Needs to be high on responsibility and ownership | |
Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost | |
Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit; | |
Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities | |
A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization | |
Should express excellent leadership qualities and spearhead the team | |
Customer / Partner / Client First Attitude | |
Education | Graduates from any stream |
Shift Timings | 24*7 |
Transport Boundaries | Candidates can be sourced from Pan India who ready to relocate to Nagpur |
Transport Facility | Depends on shift timings |
Salary range | 4L to 6.5L pa |
Weekly off | 1 rotational off |
Age | Upto 40 years |
USP | Salary, Brand |
Rounds of interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Process knowledge, Age, Stability, Communication skills, Compensation) | |
Documents | Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Pay slip) + Relieving documents |
Clawback | 90 Days |
Comments
Post a Comment