Jio Communication : SR. Manager : CTC upto 15 LPA : JC/1830

 Interview Process:

 

·         Post CV Screening Pravena More will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client

·         Source candidates who can join immediately or with maximum 15 days’ Notice Period

·         Relocating Candidates not considered

• Feedback TAT – 8 Working days

·         Work from Office .

 

Target Companies:

·         Vodafone.

·         Airtel.

·         Wipro.

·         Tech Mahindra.

·         Connect Business India.

·         Telstra

·         Escotel

 

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website: https://www.jio.com/

 

 

 

 

 

Job Code	JC/ 1830
Process	Telecommunications
Gender	Male / Female
No. of Positions	2
About Process	Leads, inspires and motivates a multi-functional team to deliver world class non-voice customer service
	Helps embed the Non-Voice Customer Service strategy
	Seeks to continually improve NVOC processes to enhance NVOC performance and utilisation
	Provides ongoing support, development, empowerment and positive reinforcement to Team Leaders and Advisors.
	Measures and manages the team to meet performance targets
	Develops performance promises for all Team Leaders and conducts midyear and annual reviews
	Ensures that all Human Resources policies and procedures are observed
	Provides governance and structure to ensure all oral and written communication, including social media platforms, email and webchat consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
	Ensures knowledge of social media platforms including Facebook and Twitter is up to date
	Provides relevant internal and external reports as per the business unit requirements
	Compiles adhoc reports as and when required
	Analyses business data identifying and highlighting trends to the management team
Title	Senior Manager ( Lead Social )
Location	Navi Mumbai - Ghansoli
Requirement	Good Communication skills ( 8/10 )
	Cross-function collaboration
	Customer experience / Customer service
	Call Centre Operations with Social Media handling experience
	Minimum 8 -10 years experience
	Analyses operational data and takes relevant action
	Resolving in TAT
Education	Graduate / Post Graduate
Shift timings	Rotantional Shifts Start at 9 am
Transport Boundaries	Mumbai
Transport Facility	NA
Salary Range	13 LPA- 15 LPA ( Depends on skills, experience, Interview )
Weekly Off	Saturday - Sunday
Age	Upto 38 Years
USP	Growth Opportunities, Social Media knowledge, Day shift
Rounds of Interview	HR (Check previous experience, Location, Qualification, Age, Communication skills, Compensation, Stability)
	Operation round (Check stability, Interest, skillset, flexibility & discuss salary)
	CEO Round (Check seriousness, skills, experience, smartness, eagerness to learn new tasks, smartness)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving letters
Clawback	180 Days