One Point One (Mumbai) : IT Help Desk Executive | Salary Upto 13,000 (Net) | JC/1813

 Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• Process the candidate who can join immediately to 30 Days
• Work from Office

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website:  www.1point1.in

Headquartered in Navi Mumbai, 1Point1 is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth.

They bring business intelligence and technology expertise on a unified platform to catalyze enterprise transformation and improve customer experience. As a

business process management (BPM) company they offer technology, finance, skill-development and analytical solutions to simplify, invigorate, and strengthen your

operations.

To offer streamlined solutions to all their clients, they have 5 service centers located across Navi Mumbai, Gurgaon, Indore and Bangalore.

They work to improve the profitability of your organization and provide you with direct returns on your investment. With an agile approach to project delivery, they focus

on delivering value at the earliest opportunity while ensuring that your business is enriched by models that sustain its long-term growth.

 

 

Job Code	JC/1813
Process	IT Help Desk Executive
No. of Requirements	3
Gender	Male / Female
About Process	Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
	Respond to queries either in person or over the phone.
	Write training manuals
	Train computer users.
	Maintain daily performance of computer systems
	Respond to email messages for customers seeking help.
	Ask questions to determine nature of problem
	Walk customer through problem-solving process.
	Install, modify, and repair computer hardware and software
	Clean up computers.
	Run diagnostic programs to resolve problems
	Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
	Install, configure, and upgrade PC software.
	Follow up with customers to ensure issue has been resolved.
	Gain feedback from customers about computer usage
	Run reports to determine malfunctions that continue to occur.
	Keep inventory of all equipment, software, and license users.
	Monitor and respond quickly to incoming requests relate to IT issues
Title	IT Help Desk Executive
Location	Mumbai - Turbhe
Requirement	Good Communication Skills
	Work Experience of 2-3 Years
	Proven experience as a help desk technician or other customer support role
	Tech savvy with working knowledge of office automation products, databases and remote control
	Good understanding of computer systems, mobile devices and other tech products
	Ability to diagnose and resolve basic technical issues
	Customer-oriented and cool-tempered
Education	BSc/BA ,Hardware & Networking in IT, Computer Science or relevant field
Shift timings	Flexibility to work in 24*7 shifts and extended hours
Transport Boundaries	Source candidates from Harbour & Central Line
Transport Facility	Depends on shift timings
Salary Range	10,000 to 13,000 (Net)
Weekly Off	Any 1 day rotational off
Age	Upto 35 years
USP	Designation, Brand
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Technical (Technical skills, Check stability, Interest, flexibility & discuss salary)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	60 Days