Dear Team,
CANDIDATE WILL HAVE TO ATTEND F2F
CANDIDATE WILL GET ON THE SPOT OFFER
Dear all,
We have successfully closed this position.
DO NOT source any fresh profile.
As always, appreciate your support.
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Dear Team,
Request you all to stop sourcing for this position until further intimation as we have already submitted sufficient no. of profiles.
Client is in process of shortlisting and will get back to us in few days.
Request you all to not share any profiles.
Appreciate your support
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Dear Team,
Interview:
First HR Round will be Telephonic
Second Technical Round will be Face-to-Face
If selected, candidate will be given On the Spot Offer
Job Responsibilities include 30% calls & 70% Emails
Candidate should be CSAT Quality
It is a domestic process
CANDIDATE MUST BE WITHIN THE TRANSPORT BOUNDARY
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CANDIDATE MUST BE WILLING TO ATTEND A F2F INTERVIEW
CANDIDATE MUST BE WITHIN THE TRANSPORT BOUNDARY
Interview Process:
· Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate's profile will be shared with the client
· Try to process the candidate who can join immediately only.
· Work from Office
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website : https://shiftask.net/ Shiftask International is one of India's leading solutions company equipped with state of the art development and contact center facilities in Malad, Mumbai, the commercial capital of India, |
Integrating voice, data, facsimile, image and video channels at the agent desktop to transform customer interactions into an "Experience of Delight" for its client customers.
Our services include web development, international call center, BPO, KPO, legal process outsourcing (LPO), and more. The company offers end to end solutions covering a wide range of industry verticals and the service portfolio encompassing all inbound, outbound, data conversion, data processing and data management services.
Job code | JC/1808 |
Process | Quality Analyst |
Gender | Male/Female |
No. of Positions | 2 |
About Company | Candidate should have experience from BPO as a Quality Analyst |
Candidate should have good experience with Quality check tools | |
Candidate should be well versed with BPO quality parameters | |
Candidate should be comfortable with Day shifts and rotational Shifts with one rotational off | |
Candidate should have Excellent verbal, written and interpersonal communication skills | |
Proficient in MS office and Good in reporting | |
Call listening and Monitoring, Sharing constructive feedback with agents in order to improve the quality of verbal & electronic communication= | |
Uses quality monitoring data management system to compile and track performance at team and Individual level | |
Title | Quality Analyst |
Location | Mumbai (Malad, Mindspace) |
Requirement | Excellent communication skills required (8/10) |
1 + Year of Experience | |
Education | Bachelor's degree with 1 +years experience as a Quality Analyst |
Shift timings | 7.00am to 9.00pm ( any 9hrs ) |
Location Boundaries | Borivali to Bandra |
Transport Facility | During Night time (If Applicable) |
Salary Range | ₹20,000.00 - ₹27,000.00 per month |
Weekly Off | One Rotational Week Off |
Age | Upto 35 years |
USP | Brand, Designation, Salary |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Process knowledge, Age, Stability, Communication skills, Compensation) | |
Documents | Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents from Current & Previous Employer |
Clawback | 90 days |
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