POSITION CLOSED !!! Sitel (Mumbai): Onsite Engineer L-1 | CTC Upto 4 L pa | JC/1848

Dear Team,

 Thank you for your support.

 Please do not source any more profiles as the client has successfully closed.

 As always, appreciate your support.

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Dear Team,

 

Please find the new updated mentioned below:

 

Onsite Engineer L-1: Salary – 5.5L to 6L pa

 

Need to look out for candidate from BPO industry only

 

Preferred Process: Dell, HP, IBM Lenovo & HCL

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 Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• JD attached for important details  
• Process the candidate who can join immediately
• Work from Office

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website: https://www.sitel.com/

Sitel is a telemarketing and outsourcing business headquartered in Nashville, Tennessee. It maintains 108 sites in 21 countries

The original SITEL (Systems International Telemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies, for just $165,000.

After the signing of its first major client in 1988, Allstate Insurance, SITEL's client list rapidly grew. Today the company serves many Fortune 500 companies, and some of the world's largest, most well-known brands. Job Code JC/1848 Process Onsite Engineer L-1  (OSE L-1) No. of Requirements 1 Gender Male / Female About process Maintains the computer networks of all programs and support functions in the company, providing technical support and ensuring the whole company runs smoothly Monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems Support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, applications (Sitel and Client) and software They are responsible for answering queries and addressing system and user issues in a timely and professional manner Support team (OSE) will train users on basic system and computer functions Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of IT support’s day-to-day role Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise Ability deploy, configure, and support operating systems on desktop and mobile Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed Keep inventory of all equipment, software, and license users Install, configure, and upgrade PC software Administration and Maintenance of Dialer Tickets SLA Managing checks for the dialer to keep it optimized Managing the required maintenance schedules with the OEM to keep the UCI functioning at an optimal level Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation applications Windows Operating system support for – Win 7.1, SP1 & Win 8 Installation of standard software Installation of application clients on Desktops and Laptops Hardware and Software upgrade on end-user computing devices Configuration of printers, WI-FI, emails Managing disk/folder sharing and permission settings on desktops Identify the frequent problems and reporting SITEL about the generic solution Installation of Patch Updates using tool / Manual as per the frequency set by SITEL Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out Voice & Network – need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc Voice – Resource should be able to configure desk phones (Avaya) Title Onsite Engineer L-1  (OSE L-1) Location Gurgaon - IT/ITES SEZ, M/s DLF Ltd Requirement Average communicate (Should be able to talk) 7/10 Overall 4 + years of experience in which 1.5 to 2 years of relevant expereince Experience handling team Site support experience for IT support Technical expertise Managing the sifts In the absence of Site Lead take charge of team management and over all deliverables Education High School or Equivalent ( with 4 yrs + experience as a IT/Desktop support ) Bachelor’s Degree or equivalent experience Additional and plus points are - Hardware and software certification : o CCNA or Diploma in Hardware and networking & MCSE Shift Timings 24*7 shift Transport Boundaries Candidate should be from respective locations only Transport Facility Pick & Drop are available Salary range 2.5L to 4 L pa Weekly off Rotational 2 offs in a week Age Upto 45 years USP Designation, Growth Opportunities, Salary Rounds of interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Technical Manager (Check stability, Attitude, Salary, Knowledge, etc.) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving / Experience Document Clawback 90 Days