Altius (Mumbai) : Team Leader : BPO : CTC Upto 3 LPA | JC/1906

ACTIVE AGAIN

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Dear Team,

 

Thank you for the support.

Please do not source any more profiles as the client has successfully closed.

As always, appreciate your support.

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 Interview Process:

 

·         Post CV Screening Pravena More will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client

·         Source candidates who can join immediately or with maximum 15 days’ Notice Period

·         Relocating Candidates not considered

• Feedback TAT – 8 Working days

·         Work from Home till pandemic.

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website: https://www.altius.cc/

 

Since our inception in 2002, we have touched millions of lives and have built customer relationships that will last forever. Our end-to-end business process and technology solutions have helped businesses manage their customer life-cycle with delight and enhancing outputs by proportionally over 500%. Our forte lies in using the experience of knowing, grooming and managing our people, along with engineering processes that are focused on consistently improving efficiencies and increasing productivity, while leveraging and integrating cutting edge technology to deliver sustainable growth for our cOur success mantra puts our clients first:

Conducting a thorough due diligence of their business process and technology solution, Penning a bespoke plan along with milestones and goals, Delivering by working very closely with them. Altius has always been an

extremely people centric organization, where people are at the core of our growth, and we help identify & nurture hidden skills & talent so as to give every employee the opportunity to Realise Their Potential and allowing us to maintain one of the lowest attrition amongst call center in India.

 

Job Code	JC/1906
Process	BPO
Gender	Male/Female
No. of Positions	3
About Process	Ensure smooth and efficient day to day operations within the team
	Drive performance effectiveness and customer experience
	Coach assigned Advisors on observed areas of improvement
	Conduct analysis and drive initiatives to improve efficiency
	Manage all customer interactions as rostered within parameters
	Boost employee morale and monitor absenteeism and attrition
	Abide by company policies and core values
	Adhere to rostered timing, scheduled shifts and activates
	Ensure individuals and team meet the defined performance metrics
	Follow all contact center policies, procedures, code of conduct and legislative requirements.
Title	Team Leader
Location	Mumbai - Vashi
Requirement	Good communication skills in English ( 8/10 )
	1 year experience in TL
	Candidate with sales, customer service or Telesales experience
	Should be willing to work in captive inbound call center set up
	Preferably from insurance/ call center background
	Team management skills, Comfortable with rotational shift and week off's
Education	HSC, Graduate
Shift timings	Day Shift  ( 7am - 10 pm ) ( 8 hrs Shift)
Transport Boundaries	Mumbai, Navi Mumbai, Thane
Transport Facility	NA
Salary Range	2.40 LPA - 3 LPA ( Based on the experience, skills and interview )
Weekly Off	Rotational Off's ( Any one day off )
Age	Upyo 40 years
USP	Day Shift, Team handling, Growth Opportunities
Rounds of Interview	HR (Check previous experience, Location, Qualification, Age, Communication skills, Compensation, Stability)
	Operation round (Check stability, Interest, skillset, flexibility & discuss salary)
	CEO Round (Check seriousness, skills, experience, smartness, eagerness to learn new tasks, smartness)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving letters
Clawback	90 Days