Interview Process:
· Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate's profile will be shared with the client
· Immediate Joiners only
· Work from Office
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website: https://www.altius.cc/
Since our inception in 2002, we have touched millions of lives and have built customer relationships that will last forever.
Our end-to-end business process and technology solutions have helped businesses manage their customer life-cycle with
delight and enhancing outputs by proportionally over 500%. Our forte lies in using the experience of knowing, grooming
and managing our people, along with engineering processes that are focused on consistently improving efficiencies and
increasing productivity, while leveraging and integrating cutting edge technology to deliver sustainable growth for our clients.
Our success mantra puts our clients first: Conducting a thorough due diligence of their business process and technology solution,
Penning a bespoke plan along with milestones and goals, Delivering by working very closely with them. Altius has always been an
extremely people centric organization, where people are at the core of our growth, and we help identify & nurture hidden skills &
talent so as to give every employee the opportunity to Realise Their Potential and allowing us to maintain one of the lowest attrition
amongst call center in India.
Job Code | JC/1893 |
Process | Quality Analyst |
No. of Requirements | 2 |
Gender | Male / Female |
About Process | Routine transaction monitoring and rating the same on various parameters set in agreement with client expectations and company policies |
Sharing frequent feedback with the agents for the transactions monitored to bring about improvement in performance | |
Periodic calibrations to be done with other process owners and clients to ensure transparent understanding of requirements and protocols | |
Periodic process knowledge tests to be conducted to ensure agents are aware of updates and recall product specifics | |
Recommending modifications in the process and protocol to improve quality, productivity, or customer experience | |
Create and maintain process documentation for policies and procedures | |
Investigate, report, and ensure corrective and preventive action for any customer complaints, client escalations or non-adherence to critical protocol detected | |
Analyse the data collected through routine transaction monitoring to identify areas of improvement in line with process KPIs | |
Work with the training team to plan and execute refresher training based on identified opportunities for improvement in the bottom performers and the general population | |
Prepare and share periodic reports with the process owners highlighting the health of the process, areas of improvement, and the improvements observed | |
Title | MIS Executive |
Location | Nagpur - Mihan |
Requirement | Good Communication Skills (8/10) |
Minimum 2 years of experience in the BPO sector, international or domestic | |
Mandatory experience as a Quality Analyst for at least 6 months. 1 year is ideal | |
Average expertise in MS Office or any other similar software | |
Education | 12th Passed and Graduate (Preferable) |
Shift Timings | 8 am - 9 pm (rotational shifts 8 hours) |
Transport Boundaries | Source candidates from Nagpur |
Transport Facility | NA |
Salary range | 15,000 to 20,000 K (Net) |
Weekly off | 1 day rotational week off |
Age | Upto 35 years |
USP | Brand, Salary, Career opportunities, Designation |
Rounds of interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability & knowledge, discuss salary, Checks communication) | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents |
Claw back | 90 Days |
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