Interview Process:
· Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate's profile will be shared with the client
· Immediate Joiners only
· Work from Office
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website: https://www.altius.cc/
Since our inception in 2002, we have touched millions of lives and have built customer relationships that will last forever.
Our end-to-end business process and technology solutions have helped businesses manage their customer life-cycle with
delight and enhancing outputs by proportionally over 500%. Our forte lies in using the experience of knowing, grooming
and managing our people, along with engineering processes that are focused on consistently improving efficiencies and
increasing productivity, while leveraging and integrating cutting edge technology to deliver sustainable growth for our clients.
Our success mantra puts our clients first: Conducting a thorough due diligence of their business process and technology solution,
Penning a bespoke plan along with milestones and goals, Delivering by working very closely with them. Altius has always been an
extremely people centric organization, where people are at the core of our growth, and we help identify & nurture hidden skills &
talent so as to give every employee the opportunity to Realise Their Potential and allowing us to maintain one of the lowest attrition
amongst call center in India.
Job Code | JC/1890 |
Process | Presales & Customer Service |
No. of Requirements | 5 |
Gender | Male / Female |
About Process | Responsible for maintaining discipline and absenteeism of team on the floor |
Responsible for staff retention within the team | |
Coordination between Managers and Team Members | |
Ensure prompt and accurate service and achievement of targets | |
Responsible for Team Building & Implementation of Processes | |
Team handling and Mentoring | |
Performance feedback session to be provided to agents | |
Analyze various reports including process dashboards & team performance reports | |
Primary focus on achieving SLA | |
Motivating associates through effective management, career development & implementation of reporting mechanism | |
Timely Submission of Operations Review | |
Preparing roster and manage shrinkage | |
Conduct audits & share feedback with team members | |
Monitor team performance and report on metrics | |
Title | Team Leader |
Location | Nagpur - Mihan |
Requirement | Good Communication Skills (8/10) |
1.5 years to 2 years of experience as TL on papers from BPO only | |
Should have working knowledge of AHT and WFM | |
Good analytical skills, expertise in MS Excel | |
Education | Graduate |
Shift Timings | 7 AM to 10 PM rotational shift |
Transport Boundaries | Candidates from Pan India can apply who are ready to relocate to Nagpur |
Transport Facility | Centralized pick and drop available |
Salary range | 3L to 3.84 L pa |
Weekly off | 1 day rotational week off |
Age | Upto 35 years |
USP | Brand, Salary, Career opportunities, Designation |
Rounds of interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability & knowledge, discuss salary, Checks communication) | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents |
Clawback | 90 Days |
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