Dear Team,
Please work on the below requirement. Request you to kindly share suitable resumes.
Interview Process:
· Post CV Screening Akshara will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Feedback TAT – 5 Working days
· Immediate joiners or NP 15 or 30 days max
· Work From Office
· Candidates from KPO, consultancy or have experience working in startups will be preferred | Candidates into hardcore BPO will not be considered
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About the Company:
CommVersion helps businesses convert more of their website visitors into qualified leads with a one-for-you live chat service so they can drive more leads without having to spend a penny more on advertising. Since launching our human-led, AI powered service in 2016, CommVersion has led the way in generating more leads for businesses without them having to spend more on advertising.
They work with clients as their business-growth partners. CommVersion team becomes an extension to their clients’ sales teams and engages every visitor on their site into a conversation with the right message at the right time. The result? More visitors move further down the buying funnel and ultimately turn into customers.
CommVersion customers include some of the world’s leading brands (JLL, CBRE, Christie’s, Sotheby’s, RE/MAX, Keller Williams, Royal Ascot and The Open to name a few) as well as plenty you may be less familiar with. Whilst our customers are varied in terms of the products and service they provide, they are united by the desire to deliver a better, more personalised digital experience on their websites, powered by CommVersion’s live-chat solution.
Their customer base includes some of the world’s leading brands from real estate to law firms and everything in between.
CommVersion is now the foremost lead-generation service provider for small businesses and large organisations across industry verticals across the US, UK and Australia.
Website: https://commversion.com/
About Operations Team:
CommVersions Operations Team’s mission is to deliver on the promises that they make to our clients and have fun while doing it! They set the bar on customer service and performance standards very high and consistently achieve them through service leadership and process improvement.
CommVersion is an exceptionally driven bunch who like to work hard, make an impact and enjoy themselves while they’re at it. If this sounds like a team that you’d like to be a part of, then we’d love to hear from you!
What’s In It For Candidate
A great opportunity to join a global company with offices and colleagues spread across 2 continents. Make your mark and impact the success of businesses around the world and across industries - from law firms to real estate agencies and even a Disney store.
CommVersion’s work culture is super cool and the compensation packages that we offer are very competitive.
Candidate will be an integral part of a team that is at the forefront of communication-led lead generation
Job Code | JC/1920 |
Process | Operations |
No. of Requirements | 1 |
Gender | Male/Female |
About Process | Lead, motivate, and support a large team within a time-sensitive and demanding environment |
Monitor operational KPIs to drive productivity and develop a continuous process improvement framework to make sure we’re consistently exceeding the client’s expectations | |
Develop effective staffing schedules to maximise efficiency | |
Provide long and short-term resource forecasting to effectively meet customer SLAs | |
Create directive guidelines for Team Leaders to follow, giving them the ability to make schedules accurately accounting for known constraints like planned events/holidays & business objectives | |
Analyse performance, especially productivity, utilization and occupancy, to uncover trends (behavioural & actuals against forecast) to improve forecast & capacity management process | |
Develop a program hiring strategy | |
Coordinate with recruiting and/or operations leadership on the timing & quantity of new hire requisitions | |
Manage multiple priorities simultaneously; flexible, and adaptable to change | |
Supervise and drive through day-to-day operations whilst building a framework to encourage independency | |
Respond to customer service issues in a timely manner with a problem-solving attitude | |
Use Root Cause Analysis findings to drive change and improvements | |
Maintain accurate records and document all client service activities and discussions | |
Leading and motivating all resources in the team, helping them by coaching and skill-set building, including training and development initiatives | |
Be the career manager for junior team members; managing team members from a career growth, learning, as well as administrative perspective | |
Conduct weekly and monthly reviews | |
Manage performance review meetings | |
Title | Assistant Manager Operations |
Location | Mumbai - Bandra (Flexible working) |
Requirement | Minimum 5 years experience in chat process or voice process |
Communicate with US-based clients – Exemplary communication skills are needed | Impeccable communication skills | |
A solid understanding of Operations Management and Workforce Management | |
Strong leadership skills – the ability to drive performance and empower peers to do great things | |
Proficiency with Excel and standard WFM tools | |
Effective conflict resolution and customer service skills | |
The ability to think analytically and solve problems | |
Build efficiency by monitoring processes and either improving or changing them | |
Proven ability to handle large teams, manage multiple projects and produce stellar results in a rapidly changing environment | |
Experience in creating efficient resource schedules for large teams in a 24x7 contact centre | |
An unparalleled drive to succeed | |
Education | Bachelor of Engineering or graduate in any discipline and Master’s in Business Administration from a reputed institute |
There are no strict requirements for this job other than having a strong operational background and the entrepreneurial drive to build a huge company from the ground up | |
Shift timings | 1pm - 10pm |
Transport Boundaries | Candidates who can travel till Bandra |
Transport Facility | NA |
Salary Range | Upto 60k - 80k lacs (Based on experience) |
Weekly Off | Saturday and Sunday fixed off |
Age | Upto 35 years |
USP | Brand, salary and designation |
Rounds of Interview | Head of People, Culture and Performance |
Founder | |
Psychometric tool | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Pay slip) + Relieving documents |
Claw back | 90 days |
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