Dear Team,
Please work on the below requirement.
-------------------------------------------------------------------------------------------
Dear Team,
We have shared sufficient CVs for the time being and client is in the process of shortlisting and processing them for Interviews.
All fresh profiles sent up to 1:00pm today will be shared with the client.
Request you all not to source fresh profiles post 5:00pm till further update. Appreciate your support
--------------------------------------------------------------------------------------------------
Dear Team,
Please work on the below requirement.
Interview Process:
· Post CV Screening Akshara will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Feedback TAT – 5 Working days
· Immediate joiners or NP 15 or 30 days max
· Work From Office
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
|
|
|
|
|
|
|
|
|
| Previous Company 1 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 2 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 3 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 4 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 5 |
|
|
|
About the Company:
CommVersion helps businesses convert more of their website visitors into qualified leads with a one-for-you live chat service so they can drive more leads without having to spend a penny more on advertising. Since launching our human-led, AI powered service in 2016, CommVersion has led the way in generating more leads for businesses without them having to spend more on advertising.
They work with clients as their business-growth partners. CommVersion team becomes an extension to their clients’ sales teams and engages every visitor on their site into a conversation with the right message at the right time. The result? More visitors move further down the buying funnel and ultimately turn into customers.
CommVersion customers include some of the world’s leading brands (JLL, CBRE, Christie’s, Sotheby’s, RE/MAX, Keller Williams, Royal Ascot and The Open to name a few) as well as plenty you may be less familiar with. Whilst our customers are varied in terms of the products and service they provide, they are united by the desire to deliver a better, more personalised digital experience on their websites, powered by CommVersion’s live-chat solution.
Their customer base includes some of the world’s leading brands from real estate to law firms and everything in between.
CommVersion is now the foremost lead-generation service provider for small businesses and large organisations across industry verticals across the US, UK and Australia.
Website: https://commversion.com/
*About the Role:
The ideal candidate will be an experienced and a self-starter professional who is looking to use their experience to make an impact and change the trajectory of the business. The candidate will take full ownership of the operations function of the business and will have relatively free hand to implement changes. The candidate will work closely with the CEO and other leaders in both London and Mumbai offices.
The main objective is to study the current systems and processes and implement changes for scale and efficiency. The candidate will therefore should have the ability take a bird eye view approach to scan for the gaps and at the same time zoom in to closely analyse and close the gaps.
Job Code | JC/1876 |
Process | Operations |
No. of Requirements | 1 |
Gender | Male/female |
About Process | Analyse current operational processes and performance, recommending solutions for improvement.Accordingly, develop and recommend corporate operations policy |
Design and establish operational framework, workflow, and efficiency metric | |
Design systems and processes to ensure that the level of service is of required standard. At the same time driving maximum efficiency | |
Set strategic long and short term operational goals | |
Define and implement KPIs for all operation functions and personnel | |
Design systems to ensure effective co-ordination of all company activities in support of corporate objectives | |
Collaborate with Product and AI team to develop and implement product for the operational infrastructure designed toaccommodate the rapid growth objectives of our organization | |
Design a forecasting system to ensure accurate management of workforce and expansion planning | |
Conduct Time and Motion study to evaluate the current utilisation and recommend changes accordingly | |
Evaluate overall company performance by gathering, analysing and interpreting data and metrics | |
Design system to provide timely, accurate and complete reports on the operating condition of the company | |
Provide training to Managers on process and system optimisation for new processes to ensure sustainability | |
Work with Managers in the development of financial and budgetary plans | |
Study and analyse current WFH and Hybrid working model. Advice and implement plan for an optimal working model to suit organisation’s strategic goals | |
Implement data compliance policies by working closely with an outside Data Security advisor | |
Title | Head Of Operations |
Location | Mumbai - Bandra |
Requirement | 12 plus years of experience in Operations with a proven track record |
Good oral and written communication skills | |
Should have worked with multiple sectors including KPO companies in previous assignments | |
Experience driving transformation and leading change management and process creation | |
Experience with transaction process, quality management and training with minimum 3 or more years in leading 250+ staff | |
AI and/or Chat Bot experience is preferred | |
Strong analytical, numerical, and reasoning abilities | |
Hands-on SME with creative leadership approach in designing and implementing | |
Well-developed interpersonal skills | |
Ability to be decisive and implement systems and actual roll-outs.Ability to thrive in a highly pressurized fast-paced environment & motivate team members to do the same | |
Experience in managing staff in a remote environment | |
Education | Bachelor of Engineering or Graduate in any discipline or Masters in Business Administration from a reputed institute |
There are no strict requirements for this job other than having a strong operational background and the entrepreneurial drive to build a huge company from the ground up | |
Shift timings | 1pm – 10pm |
Transport Boundaries | Candidates who can travel till Bandra |
Transport Facility | NA |
Salary Range | 25 lacs to 35 lacs (Based on experience) |
Weekly Off | Saturday and Sunday fixed off |
Age | Upto years |
USP | Brand, salary and designation |
Rounds of Interview | Head Of HR |
Director | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Pay slip) + Relieving documents |
Claw back | 90 days |
Comments
Post a Comment