Dear Team,
Please work on the below requirement. Request you to kindly share suitable resumes.
Interview Process:
· Post CV Screening Akshara will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Feedback TAT – 5 Working days
· Immediate joiners or NP 15 or 30 days max
· Work From Office
· Candidates from KPO, consultancy or have experience working in startups will be preferred | Candidates into hardcore BPO will not be considered.
· Please find the attachment for reference
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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About the Company:
CommVersion helps businesses convert more of their website visitors into qualified leads with a one-for-you live chat service so they can drive more leads without having to spend a penny more on advertising. Since launching our human-led, AI powered service in 2016, CommVersion has led the way in generating more leads for businesses without them having to spend more on advertising.
They work with clients as their business-growth partners. CommVersion team becomes an extension to their clients’ sales teams and engages every visitor on their site into a conversation with the right message at the right time. The result? More visitors move further down the buying funnel and ultimately turn into customers.
CommVersion customers include some of the world’s leading brands (JLL, CBRE, Christie’s, Sotheby’s, RE/MAX, Keller Williams, Royal Ascot and The Open to name a few) as well as plenty you may be less familiar with. Whilst our customers are varied in terms of the products and service they provide, they are united by the desire to deliver a better, more personalised digital experience on their websites, powered by CommVersion’s live-chat solution.
Their customer base includes some of the world’s leading brands from real estate to law firms and everything in between.
CommVersion is now the foremost lead-generation service provider for small businesses and large organisations across industry verticals across the US, UK and Australia.
Website: https://commversion.com/
*About the Role:
CommVersion is seeking to build a best in class operation which enhances efficiency and product quality as they scale. The successful candidate will develop and combine the most effective operating processes with proprietary technology - developed through our in house team - to achieve these ends.
The candidate will work closely with the CEO and other leaders in both London and Mumbai offices.
The main objective is to study the current systems and processes and implement changes for scale and efficiency. The candidate therefore should have the ability take a bird eye view approach to scan for any gaps and at the same time zoom in to closely analyse and design a solution.
Job Code | JC/1908 |
Process | Operations |
No. of Requirements | 1 |
Gender | Male/Female |
About Process | Own all operations metrics and continuously improve client experience by solving operational challenges, improving service delivery and quality solutions |
Set strategic long- and short-term operational goals | |
Design and establish operational framework, workflow, reporting matrix, systems and efficiency metric to enable the team to efficiently and consistently solve operational issues | |
Drive process & system automation to enable a better customer experience and a more scalable system to support our growth & expansion | |
Use customer feedback & operational insights to identify product & delivery gaps | |
Recruit, select, train, assign, schedule, mentor, counsel, and discipline employees | |
Design a forecasting system to ensure accurate management of workforce and expansion planning | |
Build succession pipeline for all roles by continuously upgrading and mentoring team | |
Ace stakeholder management for key initiatives that impact multiple teams across the organisation | |
Work with Managers in the development of financial and budgetary plans | |
Optimize processes and system to improve efficacy of processes and people and dollar spend | |
Work closely with the AI and Development team to design solutions and product to improve the quality of product and drive efficiency | |
Title | Operations Director |
Location | Mumbai - Bandra (Flexible working) |
Requirement | Should have 10 plus years of experience in Operations with a proven track record |
Excellent oral and written communication skills | |
Strong analytical, numerical, and reasoning abilities | |
Experience driving transformation and leading change management and process creation | |
Experience working in a technology or AI product company with focus on innovation | |
Experience in managing staff in a remote environment | |
Well-developed interpersonal skills | |
Ability to be decisive and implement systems and actual roll-outs. Ability to thrive in a highly pressurized fast-paced environment | |
Education | Bachelor of Engineering or graduate in any discipline and Master’s in Business Administration from a reputed institute |
There are no strict requirements for this job other than having a strong operational background and the entrepreneurial drive to build a huge company from the ground up | |
Shift timings | 1pm - 10pm |
Transport Boundaries | Candidates who can travel till Bandra |
Transport Facility | NA |
Salary Range | Upto 60 lacs (Based on experience) |
Weekly Off | Saturday and Sunday fixed off |
Age | Upto 35 years |
USP | Brand, salary and designation |
Rounds of Interview | Head of People, Culture and Performance |
Founder | |
Psychometric tool | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Pay slip) + Relieving documents |
Claw back | 90 days |
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