Dear Team,
Request you all to stop sourcing for this position until further intimation. Client is in process of short listing and will get back to us in few days. Request you all to not share any profiles. Appreciate your support.
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Dear Team,
Please work on the below requirement. Need profiles latest by tomorrow. Please try to source these positions on an urgent basis as we have to close this by next week.
Interview Process:
· Post CV Screening Akshara will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Feedback TAT – 5 Working days
· Immediate joiners or NP 15 or 30 days max
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About the Company:
CommVersion helps businesses convert more of their website visitors into qualified leads with a one-for-you live chat service so they can drive more leads without having to spend a penny more on advertising.
They work with clients as their business-growth partners. CommVersion team becomes an extension to their clients’ sales teams and engages every visitor on their site into a conversation with the right message at the right time. The result? More visitors move further down the buying funnel and ultimately turn into customers.
CommVersion is now the foremost lead-generation service provider for small businesses and large organisations across industry verticals across the US, UK and Australia.
Website: https://commversion.com/
What We’re Looking For
We’re looking for a like-minded individual to lead this team and take ownership of CommVersion quality function. This includes everything from developing quality frameworks to analysis of their service, establishing root cause sand implementing corrective/preventive measures.
If this sounds like something candidate will enjoy doing, then we’d love to hear from you!
About The Quality Team
CommVersion Quality team is core to ensuring great conversational experiences that generate results for CommVersion’s clients.
They’re responsible for making sure CommVersion internal quality standards are followed and the quality of their service is not only maintained but uplifted
As a member of the Quality team Candidate be working closely with all departments within the business across their India and London offices.
Job Code | JC/1876 |
Process | Operations |
No. of Requirements | 1 |
Gender | Male/female |
About Process | Developing and implementing a Quality Assurance system to review our operators’ chat conversations & performance |
Assessing interactions based on internal quality standards that candidate will help develop and maintain, and initiating plans for corrective actions across all channels (including training andonboardingprograms) | |
Understanding the key drivers of success, identifying opportunities and determining strategies to improve the overall quality of service | |
Accompanying evaluations with meaningful and constructive feedback & devising a frame work for it to be effectively and efficiently cascaded to the team | |
Ensuring high standards of tone and language in every conversation | |
Reviewing internal documentation to make sure that they are in line with the quality benchmarks | |
Title | Quality Manager |
Location | Mumbai - Bandra (Flexible working) |
Requirement | 4 years exp as QM |
Experience in the client services space, with hands – on experience in quality assurance | |
Great people skills and ability to communicate feedback in a manner that is understandable and effective | |
Good written and verbal communication skills in English | |
Exemplary communication skills, impeccable spelling and grammar | |
Sound logical and cognitive abilities | |
Good organizational skills, knowledgeable in goal - setting practices | |
Ability to break down and analyse data with a thorough understanding of KPIs | |
Problem - solving capabilities to create meaningful strategies to improve the level of service quality | |
Strong process orientation, must be logical and able to follow processes and adapt to changes | |
Experience in working with remote teams | |
Education | A university degree |
Certifications in data analysis and improving service quality levels | |
Shift timings | 12pm– 9pm or 1pm – 10pm |
Transport Boundaries | Candidates who can travel till Bandra |
Transport Facility | NA |
Salary Range | 7 lacs to 10 lacs (Based on experience) |
Weekly Off | Saturday and Sunday fixed off |
Age | Upto 34 years |
USP | Brand, salary and designation |
Rounds of Interview | HR |
Technical | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Pay slip) + Relieving documents |
Claw back | 90 days |
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