POSITION CLOSED !!! HDFC Sales (Mumbai) : Deputy Manager (Team Leader) | Salary 37,000 (Net) | JC/1897

Dear Team,

 Thank you for your support.

 Please do not source any more profiles as the client has successfully closed.

 As always, appreciate your support. 

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Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client
• Process the candidate who can join immediately
• Work from Office

 

Pointers while sourcing CVs

1.       Candidates with Excellent Communication Skills & Presentable Personality Skills is mandatory.

2.       While interviews are lined up please groom the candidates with respect to presentation and formal dress code

3.       Also brief them to be in full network and as far as possible uninterrupted  background

Sr. No		Name of Candidate	Contact number	Position	Location	Interview Date	Interview Time	Current Employer	Current CTC	Expected CTC
Company Website: https://www.hdfcsales.com/
HDFC Sales is a wholly owned subsidiary of HDFC Ltd. The company has been floated as a distribution arm of HDFC with an objective of offering doorstep service to
prospective clients of HDFC group. HDFC Sales offers financial management solutions to individuals encompassing among other products like Home Loans, Life
Insurance, Mutual Funds, Fixed Deposits and Property Solutions.

 

Job Code	JC/1897
Process	Operations - Inbound
No. of Requirements	1
Gender	Male / Female
About Process	Motivating and inspiring the team to surpass their potential
	Improving the team and facilitating the communication among the members of team
	Publishing performance reports
	Exceeding and meeting departmental objectives, including conversion targets, and lead generation
	Maintaining SLA
	Creating sense of ownership within the employees and resolving employee issues, if any
	Looking constantly for development as well as continuous improvement for the entire team
	Call monitoring and feedback
	Communicating the company’s purpose, core values, vision to the front employees
	Ensuring that the employees follow their schedules properly as designed
	Striving for new ways continually, to increase the opportunities of sales
	Handling escalated calls, complaints, questions, and queries as necessary
	Facilitating cross-functional communication within employees for improved working condition
	Creating a conducive work environment for all the call center’s employees
	Carrying out team meetings and actively participating in the monthly and weekly meetings
	Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
Title	Deputy Manager (Team Leader)
Location	Mumbai - Mahape
Requirement	Good Communication Skills (8/10)
	Minimum 2 to 3 years of experience in team handling into Inbound process
	Strong  knowledge of customer care techniques and processes
	Exceptional  analytical and listening skills
	Ability to  operate well in a call center team environment
	Familiarity  with several voice-logging systems and tools
	Keenness and flexibility to work extended hours
	Natural flair for coaching, motivating, and interacting with people
Education	Bachelor’s degree in administration, commerce, management or any related field from an accredited institute
Shift Timings	9:30 am to 6:30 pm
Transport Boundaries	NA
Transport Facility	NA
Salary range	3.5L to 4.5L pa + Incentives (Depending on their last drawn & years of experience)
Weekly off	Sunday fixed off
Age	Upto 35 years
USP	Brand, Growing industry, Growth opportunity
Rounds of interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 Days