HDFC Sales (Mumbai) : Quality Checker - Deputy Manager (Team Leader) | 3.5L pa | JC/1949

 Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client
• Process the candidate who can join immediately
• Work from Office

 

Pointers while sourcing CVs

1.       Candidates with Excellent Communication Skills & Presentable Personality Skills is mandatory.

2.       While interviews are lined up please groom the candidates with respect to presentation and formal dress code

3.       Also brief them to be in full network and as far as possible uninterrupted  background

Sr. No		Name of Candidate	Contact number	Position	Location	Interview Date	Interview Time	Current Employer	Current CTC	Expected CTC
Company Website: https://www.hdfcsales.com/
HDFC Sales is a wholly owned subsidiary of HDFC Ltd. The company has been floated as a distribution arm of HDFC with an objective of offering doorstep service to
prospective clients of HDFC group. HDFC Sales offers financial management solutions to individuals encompassing among other products like Home Loans, Life
Insurance, Mutual Funds, Fixed Deposits and Property Solutions.

 

Job Code	JC/1949
Process	Home Loans
No. of Requirements	1
Gender	Male / Female
About Process	Conduct Review of Quality Checker – Monthly/Weekly
	Consolidate Monthly/Daily performance of QC Team
	Review incomplete files and share feedback with the outbound team
	Conduct training sessions of the outbound team on errors observed in file login
	Daily Team Huddle
	Follow up on RHDFC files for sanction
	Email Activity (Daily)
	Prepare Adhoc Reports (based on request from supervisor)
	Monitor daily performance of the team
	Query resolutions of QC
	Audit of LODP of each officer (Daily/Weekly)
Title	Quality Checker – Deputy Manager (Team Leader)
Location	Mumbai - Mahape
Requirement	Good Communication Skills (8/10)
	2-3 yrs as Quality Checker TL on papers
	Strong  knowledge of customer care techniques and processes
	Exceptional  analytical and listening skills
	Ability to  operate well in a call center team environment
	Familiarity  with several voice-logging systems and tools
	Keenness and flexibility to work extended hours
	Natural flair for coaching, motivating, and interacting with people
Education	Graduate
Shift Timings	9:30 am to 6:30 pm
Transport Boundaries	NA
Transport Facility	NA
Salary range	3L to 3.5L pa
Weekly off	Sunday fixed off
Age	Upto 35 years
USP	Brand, Growing industry, Growth opportunity
Rounds of interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 Days