POSITION CLOSED !!! Kotak General Insurance (Mumbai): Associate Vice President/ Deputy Vice President - Call Center | CTC Upto 25 Lacs pa | JC/1880

  Dear Team,

 Thank you for your support.

 Please do not source any more profiles as the client has successfully closed.

 As always, appreciate your support.

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Dear Team,

 

Request you all to stop sourcing for this position until further intimation as we have already submitted sufficient no. of profiles.

 

Client is in process of shortlisting and will get back to us in few days.

 

Request you all to not share any profiles.

 

Appreciate your support.

 

 

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Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• Try to process the candidate who can join immediately
• Work from Office

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website: https://www.kotakgeneralinsurance.com/

Kotak General Insurance was established to service the growing non-life insurance segment in India. In April 2015, Kotak General Insurance received the license to start the business and since then it has a national footprint of 19 branches spread across India and has 793 employees as on September 2020. At Kotak General Insurance, we value customer service, quality and innovation above everything else.The company aims to cater to a wide range of customer segment & geographies offering an array of non-life insurance products like Motor, Health, Home and Commercial. As a practice, the company seeks to provide a differentiated value proposition through customized products & services leveraging state of art technology & digital infrastructure.

Job Code JC/1880 Process Distribution No. of Requirements 1 Gender Male / Female About Process Responsible for driving business through call center within defined conversion rates, cost of operation and quality Managing Quality/Training/and Governance as per agreed guidelines Identifying areas of improvement through VOC and Call center Data analytics and share it with Product/Marketing/Website Team Working closely with Product/Marketing Team to give them inputs on Leads received Planning and running initiatives to improve Conversion & SLA numbers Title Associate Vice President/ Deputy Vice President – Call Center Location Mumbai - Thane Requirement Good verbal communication and / or Written communication (8/10) Overall experience of 10 Years to 15 Years out which 3 Years to 5 Years of relevant experience Candidate should have an exposure of managing a call center Microsoft Office skills (Word, Excel, PowerPoint and Outlook) – Intermediate / Advanced Candidate should have managed a team of 30 - 50+ members Target Industries: General Insurance, Life Insurance, Banking, Financial Services Education Bachelor's degree in any specialization Master’s degree in any specialization (Not Mandatory) Shift timings Day shifts (Should be flexible to work for long hours) Transport Boundaries NA Transport Facility NA Salary Range 15L to 25L pa Weekly Off Saturday & Sunday fixed off Age Upto 45 years USP Brand, Day Shift, Salary, Growing industry, Growth opportunity Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) HOD (Process knowledge, Age, Stability, Communication skills, Compensation) CTO (Check knowledge, experience, Compensation) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents Clawback 90 Days