Dear Team,
Thank you for your support.
Please do not source any more profiles as the client has successfully closed.
As always, appreciate your support.
Interview Process:
· Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate's profile will be shared with the client
· Process the candidate who can join immediately or max 1 month
· Work from Home
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website: https://www.sitel.com/
Sitel is a telemarketing and outsourcing business headquartered in Nashville, Tennessee. It maintains 108 sites in 21 countries.
The original SITEL (Systems International Telemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800,
an answering service company owned by United Technologies, for just $165,000. After the signing of its first major client in 1988,
Allstate Insurance, SITEL's client list rapidly grew. Today the company serves many Fortune 500 companies, and some of the world's largest,
most well-known brands.
Job Code | JC/1940 |
Process | Manager - IT |
No. of Requirements | 3 |
Gender | Male / Female |
About Process | To indicate the general nature and level of work performed by employees within this job |
Assist the Sr. Manager / Director in overseeing the applications development within group | |
Provide direction, mentoring, and support to development team | |
Ability to lead and manage multiple projects simultaneously | |
Liaise with the project's sponsor and/or client (business or customer) | |
Ability to communicate technical information to business users and clients and assist in translating business requirements into technical specifications | |
Lead the planning and implementation of projects | |
Facilitate the definition of project scope, goals and deliverables | |
Define project tasks and resource requirements to develop full-scale project plans | |
Assemble and coordinate project staff then manage project resource allocation | |
Plan and schedule project timelines | |
Track project deliverables using appropriate tools | |
Assist with management and execution of quality assurance | |
Monitor and report on progress of projects to all stakeholders | |
Present status reports defining project progress, issues, risks and solutions | |
Document and obtain the necessary approval for all changes in the project. Implement and manage project changes and interventions to achieve project outputs | |
Provide project evaluations, including lessons learned | |
Escalate decisions and unresolved issues. Document all obstacles and delays | |
Close all project documentation and archive as appropriate. | |
Assist with production support and incident management, including on call support, issue tracking, incident resolution and documentation | |
Provide staff reviews and performance evaluations | |
Partner with Client Solutions for supported products collateral updates, pre-sales solutioning, and process improvements | |
Partner with various other IT departments to know, understand and continue improvements in infrastructure and integrations to and from supported systems. | |
Partner with Business Analyst group to ensure teams' use of defined end to end processes and continuous improvements to those processes across all resources | |
Partner with Compliance and Security teams to meet compliance and security requirements for programs supported | |
Title | Manager - IT |
Location | Mumbai - Chandvili |
Requirement | Good Communication Skills (8/10) |
5+ years progressive experience within an IT development organization(s) preferred | |
At least 3 + years' experience as TL or above on papers with a 24x7 development/support organization desired | |
Should have experience into asp.net, MVC & SQL | |
Previous management or supervisory experience | |
Should have experience in Project Planning, Project Management, Resource Management & Crisis Management | |
Ability to deliver quality software in a timely manner with multiple tasks/projects in progress | |
Ability to continuously improve processes for repeatable efficiencies and auditability for compliant programs | |
Great collaborator with both technical and non-technical staff | |
Quality focused | |
Some travel may be required (infrequent). International travel possible | |
Prioritization of workload, Resource management and planning | |
Superior technical skills (outbound call center system support, solutions architecture, development, operating systems, networking, computer systems, etc.) | |
Education | BS in Computer Science or Information Management Systems preferred. Will consider years of related work experience in lieu of |
Shift Timings | 3.00pm to 12.00am / 4.00pm to 1.00am (Shift as per ) |
Transport Boundaries | Please source candidates from Mumbai |
Transport Facility | Depends on shift timings |
Salary range | 12L to 14L pa |
Weekly off | Saturday & Sunday fixed off |
Age | Upto 45 years |
USP | Designation, Growth Opportunities, Salary |
Rounds of interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Sr. Manager - Technical (Check stability, Attitude, Salary, Knowledge, etc.) | |
Director (Check stability & discuss salary) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving / Experience Document |
Clawback | 90 Days |
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