Accenture (Mumbai): SME : Quality Analyst | JC/1982

 Interview Process:

 

• Try to process the candidate who can join immediately or maximum with 15 days’ notice period only.

·         Work from Office

 

Sr. No.	Candidate Name	Location	CID Number	Total Experience	Contact Number	Relevant Experience	Current Company	Current Designation	Current CTC	Expected CTC	Notice Period

 

Interview Process:

 

·         Screen candidates thoroughly including their documents

·         Register candidates on Accenture Portal (Candidate will receive CID no.)

·         https://india.jobs.accenture.com/Default.aspx

Login id: arnav.agrawal@coppergate.in

Password: Arnav@20

·         SLL - 30453-Quality analysis-Telecom Audit

·         Create CID Number

·         Ask candidates to mention CID no. on their resume when they walk-in for Interview

 

 

Accenture is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.
A Fortune Global 500 company, it has been incorporated in Dublin, Ireland, since 1 September 2009.
In 2017, the company had more than 425,000 employees serving clients in more than 200 cities in 120 countries.
In 2015, the company had about 130,000 employees in India, about 48,000 in the US and about 50,000 in the Philippines.
Accenture's current clients include 95 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500.

 

 

Job Code	JC/1982
Process	Ziniea
No. of Requirements	7
Gender	Male / Female
About Process	Maintain working knowledge of quality standards
	Required to analyse and solve lower-complexity problems
	Routine transaction monitoring and rating the same on various parameters set in agreement with client expectations and company policies
	Sharing frequent feedback with the agents for the transactions monitored to bring about improvement in performance
	Periodic calibrations to be done with other process owners and clients to ensure transparent understanding of requirements and protocols
	Periodic process knowledge tests to be conducted to ensure agents are aware of updates and recall product specifics
Title	Quality Analyst : Level 11 : SME
Location	Vikhroli
Requirements (Skills)	Good Communication Skills (8/10)
	Good Computer Knowledge MS - Office
	Minimum 2 years of experience into Quality Analyst (International)
Education	Any Graduate
Shift timings	05:00 pm - 6:00 am (Any 9 hour shift)
Transport Boundaries	NA
Transport Facility	NA
Salary Range	Upto 5.2 LPA ( Depending on the Skills and last drawn)
Weekly Off	1 Rotational Off
Age	Between 30 - 40 years
USP	Day Shift, Designation, Brand, Growth Opportunities, Salary, Weekends off
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Versant - Score 58
	Operations (Check capabilities & discuss compensation)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 days

 

 

Education documents:

·         10^th Marksheet (2 photo copies)

·         12^th Marksheet (2 photo copies)

·         Graduation Marksheet (2 photo copies)

·         Graduation Degree Certificate

·         Convocation / Provision Certificate (2 photo copies)

·         Copies of all Years / Terms / Semesters

·         Updated Resume

 

All Previous Organizations Documents:

·         Copies of Relieving Letter / Full and Final Settlement / Service Certificate / Resignation acceptance (With Stamp) / Email Acceptance

·         Offer Letter

·         Bank Statement / Salary Slips which has - Employee Id / Designation – Mandatory

(If Employee Id is not available please mention the same in the mail sent with all the Documents)

 

Current Organization Documents:

·         Copy of Offer Letter

·         Copies of Revision Letter and Salary Break-up Sheet and any document to support variable pay (like bonus letter)

·         Last 3 months Payslips