Accenture (Mumbai): SME : Service Desk Voice Support | JC/2012

  

Interview Process:

 

·         Screen candidates thoroughly including their documents

·         Post screening if candidate is shortlisted register candidates on Accenture Portal, SLL shared

·         Register candidates on Accenture Portal (Candidate will receive CID no.) Sharing Step by Step guide on how to generate the CID number.

·         https://india.jobs.accenture.com/Default.aspx

Login id: arnav.agrawal@coppergate.in

Password: Coppergate@123 (C is in Capital)

·         SLL – 28531-Query Management-Service Desk Voice Support

·         Create CID Number

·         Ask candidates to mention CID no. on their resume when they walk-in for Interview

 

Incentive scheme conditions

This scheme is only valid for candidates who onboard Accenture’s Operations team on or before  17th January 2022

Candidates eligible for this incentive scheme will not be eligible for any other incentives.

Eligibility criteria

CID should be created between 8th November 2021 to 15^th December 2021

Candidate onboarded successfully between 10th January 2022 to 17th January 2022

Incentives will be applicable if the candidate is onboarded against mentioned SLL

Sr. No.	Candidate Name	Location	CID Number	Total Experience	Contact Number	Relevant Experience	Current Company	Current Designation	Current CTC	Expected CTC	Notice Period

 

 

Accenture is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.
A Fortune Global 500 company, it has been incorporated in Dublin, Ireland, since 1 September 2009.
In 2017, the company had more than 425,000 employees serving clients in more than 200 cities in 120 countries.
In 2015, the company had about 130,000 employees in India, about 48,000 in the US and about 50,000 in the Philippines.
Accenture's current clients include 95 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500.

 

 

Job Code	JC/2012
Process	Voice - Service Desk Voice Support
No. of Requirements	5
Gender	Male / Female
About Process	Will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions
	Responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
	Responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers
	reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents
	manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
	Analyse and solve lower-complexity problems your day to day interaction is with peers within Accenture before updating supervisors
Title	SME : Service Desk Voice Support : Level 11
Location	Airoli (MDC 7)
Requirements (Skills)	Good Communication Skills (8/10) (Voice Versant is applicable with 63 score as cut off)
	Value Added if candidate is proficient in Customer Service Management
	Customer Service Role with HRO domain
	Experience into Customer Service - Inbound and Outbound
	Tool Experience will be added advantage (Workday, SuccessFactor, Oracle, SAP, ServiceNow)
	Minimum 1-5  years of relevant experience
Education	Any Graduate
Shift timings	US shifts but needs to be ok for 24/7 shift.
Transport Boundaries	NA
Transport Facility	Yes
Salary Range	Between 4.08 LPA -5.90 LPA ( Depending on the Skills and last drawn)
Weekly Off	2 Rotational Off
Age	Upto 32 years
USP	Designation, Brand, Growth Opportunities, Salary,
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Versant - Score 63 as cut off
	Operations (Check capabilities )
	Operations (Discuss compensation)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 days

 

 

Education documents:

·         10^th Marksheet (2 photo copies)

·         12^th Marksheet (2 photo copies)

·         Graduation Marksheet (2 photo copies)

·         Graduation Degree Certificate

·         Convocation / Provision Certificate (2 photo copies)

·         Copies of all Years / Terms / Semesters

·         Updated Resume

 

All Previous Organizations Documents:

·         Copies of Relieving Letter / Full and Final Settlement / Service Certificate / Resignation acceptance (With Stamp) / Email Acceptance

·         Offer Letter

·         Bank Statement / Salary Slips which has - Employee Id / Designation – Mandatory

(If Employee Id is not available please mention the same in the mail sent with all the Documents)

 

Current Organization Documents:

·         Copy of Offer Letter

·         Copies of Revision Letter and Salary Break-up Sheet and any document to support variable pay (like bonus letter)

·         Last 3 months Payslips