Toothsi (Mumbai) : Customer Support Executive | CTC Upto 3.6 Lacs pa | JC/2018 |Walk In Drive - 01 December

 Dear Team,

 

Kindly inform your candidates to carry all documents with them PAN card, Aadhaar card, Education Mark sheet ,Work experience details while going for interview.

 

Drive Date – 23 November 2021

Timings – 10 am – 05 pm

Address – 1st floor, Part Empire Plaza, B-Wing Village Hariyali LBS Marg, VIkhroli – West Mumbai - 400083

Meet – HR Arwa

Mention Coppergate on the top of the candidates CV

 

 

Interview Process:

 

• Post CV Screening Ramili Kulkarni will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client
• Source Immediate Joiner please
• Feedback TAT – Immediate

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.toothsi.in

Toothsi, India's first and largest at-home smile makeover service, is founded by people who love to smile. And that's why we bring the new and the right way to get a smile makeover. An extension of your personal style

Toothsi is a new age startup in the dental space providing smile correction services at home. Toothsi utilizes revolutionary clear Aligner technology to make teeth straightening hassle-free and affordable.

A desirous patient can have access to a superior quality, transparent and convenient alternative to conventional braces treatment at home.

We are a well-funded and rapidly growing startup operating in Mumbai, Bengaluru, Delhi, Mumbai, Hyderabad, Ahmedabad and Chandigarh and soon to establish a PAN India & International presence

 

 

Jobs Code	JC/2018
Process	Customer Service
No of Openings	15
Gender	Male / Female
About Process	Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms
	Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required
	Sell Additional services to generate revenue
	Tabulate and record responses from all customers on excels. Generate relevant reports from the same
	Schedule appointments from patients and coordinate with the required doctor who shall visit the patient
	Follow up to ensure that appropriate actions were taken on customers’ requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.
	Analyse quality of calls and strive for improvement
Title	Key Account Executive
Location	Vikhroli - Empire Plaza
Requirment	Exceptional English 7/10 (verbal & written)
	Should have basic knowledge on G Suite Operations, Basic Windows Usage, Email Etiquette and Phone Skills
	Should have handled escalation management, NR cases, Clinic appointments (Clinic appointment not mandatory)
	Minimum 2-5 years of experience in Tele Sales/After Sales Support/Customer support
Education	Any Graduate
Shift timings	10:00 am to 8.00 pm
Transport Boundaries	Mumbai Based (Work From Office) Target candidates who can travel on daily basis
Transport Facility	NA
Salary Range	upto 3.6 LPA (depending on the interview, experience and Sales and convincing ability)
Weekly Off	1 Weekly Off (Mostly during Weekday)
Age	Up to 32 years only
USP	Brand, High Salary, Growth opportunities
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	AVP Sales  (Check stability & discuss salary, Checks communication)
Documents	Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement Payslip) + Relieving documents
Clawback	90 days