POSITION CLOSED: Corsearch (Mumbai) : Customer Service Professional (Watch Admin) | Salary Upto 35k in hand | JC/2085
Dear Team,
Thank you for your support.
The subject position has been successfully filled.
As always, appreciate your support.
This will be pure night shift job.
Customer Service Professional (“CSP”)
The Customer Service Professional’s (“CSP”) responsibilities include providing customer service (via phone and e-mail) to clients for a wide variety of questions and issues. The CSP answers questions, provides support, up-sells and cross-sells products and services, and collaborates with multiple internal teams (e.g., Sales, Research Operations, Accounting) to meet Corsearch goals and objectives.
The CSP also leverages front-line client interaction to develop and maintain client profiles to facilitate effective communication and ensure client expectations are met. In addition, the CSP promotes and prepares quotes upon request to help secure the sale of products and services.
Activities of the Customer Service Professional include:
· Performing order entry and maintaining client account data
· Review incoming orders for detail and accuracy and liaison with search OPS teams
· Developing knowledge of the department, company, and industry
· Fielding calls and e-mails from clients requiring assistance
· Coordinating the fulfillment of search orders and search projects
· Respond to and resolve client questions regarding invoices and accounts
· Ensures superior performance, demonstrated through outstanding customer service for both external and internal clients
· Communicates, documents and tracks feedback to appropriate departments to ensure that clients’ voices are heard
· Communicates in a professional, compelling, and articulate manner in all speech, writing, and formal presentations
Interview Process:
· Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Only process the candidate who can join immediately
· Work from Home till Lockdown
· Must be within the transport boundaries
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
|
|
|
|
|
|
|
|
|
| Previous Company 1 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 2 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 3 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 4 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 5 |
|
|
|
|
Corsearch Brand Risk and Performance™ solutions are revolutionizing how companies commercialize and protect their growth. Trusted by thousands of customers worldwide |
From trademark clearance to brand protection |
Corsearch’s integrated solutions convert ideas into brand and financial value through IP research and protection tools that simplify the commercial and regulatory landscapes and optimize brand presence. Whether it’s online or offline |
Corsearch is proud to support our customers in delivering value to their communities. Whether they’re creating life-saving medicines or protecting revolutionary new technologies |
Corsearch Brand Risk and Performance™ solutions are revolutionizing how companies commercialize and protect their growth. Trusted by thousands of customers worldwide |
From trademark clearance to brand protection |
Corsearch’s integrated solutions convert ideas into brand and financial value through IP research and protection tools that simplify the commercial and regulatory landscapes and optimize brand presence. Whether it’s online or offline |
Corsearch is proud to support our customers in delivering value to their communities. Whether they’re creating life-saving medicines or protecting revolutionary new technologies |
Corsearch Brand Risk and Performance™ solutions are revolutionizing how companies commercialize and protect their growth. Trusted by thousands of customers worldwide |
From trademark clearance to brand protection |
Job Code | JC/2085 |
Process | Customer Service Professional (Watch Admin) |
Gender | Male/Female |
No. Of Positions | 7 |
About Process | Ensure that ALL client support tickets are handled and resolved in Freshdesk in a timely manner |
Ensure that all policies and procedures set forth by the department are adhered to | |
KINDLY REFER ATTACHMENT | |
Title | Customer Service Professional (Watch Admin) |
Location | Dadar |
Requirement | KINDLY REFER ATTACHMENT |
2-5 years’ experience in a position involving customer interaction and 1-2 years in the legal industry—or commensurate education—is preferred | |
Excellent written and verbal communication skills, as well as strong analytical, organizational, time management and problem-solving skills. Must have the ability to work alone and within a team environment | |
Basic IP familiarity a plus but not required | |
Working knowledge of MS Office products including Outlook, Word, and Excel | |
Excellent English communication skills (8/10) | |
Education | Bachelor’s degree or 1-2 years of Customer Service experience is required |
Shift timings | Pure Night Shift |
Transport Boundaries | Churchgate to Bhayander / CST to Dombivali / Kurla to CST |
Transport Facility | NA |
Salary Range | Upto 30k |
Weekly Off | Sunday fixed off and 2nd & 4th Saturday off |
Age | Upto 30 years |
USP | Designation, Salary, Sunday fixed off, Day shift |
Rounds of Interview | HR (Check communication skills, salary expectation, about company, knowledge about Job profile, etc.) |
Written test | |
HR Manager Round | |
Operations (Check stability & discuss salary) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement / Payslip) + Relieving Documents |
Clawback | 90 Days |
Comments
Post a Comment