Pepperfry (Mumbai ): Assistant Manager | CTC Upto 12 Lacs pa | JC/2088

 Interview Process:

 

·        Post CV Screening Ramili Kulkarni will provide a time slot to connect your candidate for a con call

·        Post her short listing, candidate's profile will be shared with the client

• Feedback TAT – 8 Working days

·        Should be willing for both WFO/WFH options

 

 

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Company Website: https://www.pepperfry.com

Pepperfry was launched in January 2012 and has since changed the way Indians shop for their homes. Co-founded by eBay colleagues Ambareesh Murty and Ashish Shah.

Pepperfry has the support of marquee investors like Goldman Sachs, Norwest Venture Partners, Bertelsmann Investments, Zodius Capital, State Street Global Advisors and Pidilite (the makers of Fevicol).

Over the years  Pepperfry has built strong differentiation across various aspects of the Furniture and Home Products value chain. Pepperfry is an inventory light managed marketplace with high margin

private labels and its own factory to home big box supply chain. Pepperfry's unique Omni channel approach, category leading top of mind brand recall and a 50%+share of the online category traffic have

 

 

 

Job Code	JC/2088
Process	Customer Service
Gender	Female Candidates Only
No. of Positions	1
About Process	Oversee Quality Assurance, day to day operations of the customer relations, evaluate and analyze systems and ensure that the processes are being used to it's optimum benefit.
	Ensure that the our customers receive the highest level of service against agreed KPI's and with the aim of meeting or exceeding customer expectations in all forms of communication
	Supervise day-to-day operations in the customer service department
	Commercially analyze customer support data via all channels in order to articulate key areas of concern, focus the team and identify business decisions impacting the customer negatively
	Improve customer service quality metrics by ensuring effective Quality Assurance practices, studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
	Assist in hiring of new staff, recommend training courses where appropriate, conducting regular appraisals of the Customer Services Team, monitoring progress and ensuring training records are kept up to date.
	Manage, coach and lead the team with regular ones to ones, support, feedback and motivation
Title	Assistant Manager
Location	Mumbai : Vikhroli
Requirement	Thorough understanding of entire ecommerce processes from conversion to fulfillment to customer service
	Knowledge of ecommerce systems, content management systems, customer service software, and best practices
	Must possess 3-5 years' experience in online customer service or operations
	High level of operational discipline and flawless and speedy execution and adherence to timelines
Education	Any Graduate from a reputed / Top business school
Shift timings	09: 00 am to 06:00 pm
Transport Boundaries	Try sourcing candidates from nearby location only
Transport Facility	NA
Salary Range	Up to 12 LPA (Depending on Skills and experience)
Weekly Off	1 Rotational Off
Age	Up to 35 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Day Shift
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Sales Oriented, Sales pitch, Urgency Creator, Mock Call)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 days