Quatrro BSS (Central Mumbai): General Manager Operations | CTC Upto 35 Lacs pa | JC/2090 | Position Closed

 Dear Team,

 

Please note the subject position has been closed by internal reference. The select candiate best matches the skills and experience required for this position and is also an ex-employee. The CEO has freezed his candidature and his employment procedure has been initaited. Regret to inform you all the profiles which were shared earlier will not be considered.

 

Thank you for all your support while the position was active.

 

Interview Process:

 

• Try to process the candidate who can join immediately or within 30 days.

·        Remote Joining

 

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: http://www.quatrro.com/

Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.

For over 21 years companies have been relying on us to leverage the benefits of globalization and gain a competitive advantage.

Quatrro consists of several complementary business lines, each one intensely focused on serving the needs of its target clients with technology-based, expert knowledge services while leveraging the overall

resources of Quatrro – operational excellence, global infrastructure and capital.

Over 80 enterprise clients, 15,000+ SMB & SOHO customers, 1,000,000+ retail customers around the globe have chosen Quatrro to help them attain the benefits of global sourcing, operational excellence and cost-

effectiveness.

 

 

Job Code	JC/2090
Process	Operations
Gender	Male / Female
No. of Positions	1
About Process	Manage service delivery, resources, processes and systems to ensure customer deliverables are met as per Service Level Agreements for all the India locations (including the partner sites).
	Create and maintain seamless, efficient, standardized operational processes that allow elimination of redundancies, standardization of procedures and maximization of performance
	Continuously assess/evaluate the existing processes for improvement /enhancement
	Work closely with the IT team towards implementation of automation solutions as applicable for optimizing service delivery and standardization of processes
Title	General Manager Operations
Location	Mumbai : Thane
Requirement	15 + years of experience in service industry of which recent 5 years in a leadership role in international Outsourcing/Shared Services environment
	Excellent domain knowledge specifically in Financial Reporting, Accounts payable, Reconciliations, Accounts Receivables and Managed Payroll working in an automated environment, clear understanding of US GAAP and its nuances
	Relevant experience which includes not only operations but project management and transitions specifically for US based clients
	Proven commercial acumen including revenue and cost focus and ability to sift out commercial issues in every situation
	Excellent customer relationship management skills to interact and manage multiple customers across the globe and handle escalations
	Ability to quickly understand business problems and offer tailored solutions to clients
	Excellent communication, presentation and negotiation skills
	Proven ability and track record of team building, team training , delegation while retaining accountability and ownership
	Exposure to core accounting platforms and workflow tools
Education	Post Graduate
Shift timings	US Shift - 5.30 pm onwards
Transport Boundaries	Try sourcing candidates from nearby location only
Transport Facility	NA
Salary Range	Up to 35 LPA (Depending on Skills and experience)
Weekly Off	Saturday and Sunday Fixed off
Age	Between 35 - 45 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Day Shift
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Sales Oriented, Sales pitch, Urgency Creator, Mock Call)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 days