Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post her short listing, candidate’s profile will be shared with the client
- Process the candidate who can join immediately
- Work from Office
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website: https://www.teleperformance.in/en-us/ |
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Teleperformance SE is an omnichannel company headquartered in France. |
Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets |
The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). |
The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world |
In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue |
In October 2018, Teleperformance acquired Intelenet for $1 billion |
Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program |
The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon |
In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico |
In 2016, The company was ranked fourth among India's “Best Workplaces" |
in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP) |
Global Outsourcing 100 (R) awards for the fifth year in a row |
Job Code | JC/2071 |
Process | Real Time Analyst |
No. of Requirements | 1 |
Gender | Male / Female |
About Process | Daily real-time monitoring of service levels for all queues at all sites |
Oversee agent performance from all teams at all sites | |
Drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals | |
Communicate changes to incoming contact patterns to operations and the broader WFM team | |
Real-time communication with the WFM team and operations when changes need to be made | |
Support changes within routing profiles | |
Build and maintain strong relationships with key stakeholders from all sites to ensure objectives are met | |
Review TTs assigned to the WFM team that require real-time assistance to different stakeholders | |
Provide assistance to the WFM team as needed | |
Title | Real Time Analyst |
Location | Mumbai - Thane |
Requirement | Average Communication Skills (6.5/10) |
Minimum 1 year of relevant experience into similar role | |
Education | HSC / Graduate |
Shift Timings | 5:30 pm to 7 am (US shifts) |
Transport Boundaries | Attached |
Transport Facility | Depends on shift timings |
Salary range | 2.5L to 3.3 LPA |
Weekly off | Sat & Sun fixed off |
Age | Upto 38 years |
USP | Brand, Growing industry, Growth opportunity |
Rounds of interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Process knowledge, Age, Stability, Communication skills, Compensation) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents |
Clawback | 90 Days |
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