Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post her short listing, candidate’s profile will be shared with the client
- Process the candidate who can join immediately
- Work from Office
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Company Website: https://www.blinc.tech/ |
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BLINC technologies is a "next-generation technology" company that focuses on building products and services that solve industry pain points. They are designing |
innovative products that aim to disrupt the industry. BLINC also supports businesses and develops expertise in niche technology areas. |
Job Code | JC/2148 |
Process | Quality Analyst |
No. of Requirements | 1 |
Gender | Male/Female |
About Process | Checking/Supervising overall performance of the team |
Monitoring calls/email/Chat transactions on daily basis | |
Analysis of the team and sharing the feedback with the entire team | |
Provide feedback through one-on-one coaching sessions | |
Conduct Team meetings and discuss evaluation scores, common fatal and share best Practices | |
Communicate quality updates on regular basis | |
Identify common areas of improvement and conduct refresher trainings | |
Generate reports and analyze data regarding the overall performance on a weekly/monthly basis, along with action plans for improvement | |
Provide suggestions regarding process improvements and increasing the customer satisfaction levels | |
Participate and conduct joint calibration sessions with the Operations, Outsourced partners, and Training teams | |
Ensure that the targets regarding the overall quality and Customer Satisfaction levels are met and exceeded | |
Title | Quality Analyst |
Location | Gurugram - Gold Souk Mall |
Requirement | Good Communication Skills (8/10) |
Minimum 2-3 years of experience as a Quality Analyst in a domestic/international BPO | |
Need to have preference/aptitude for a career in customer service | |
Excellent knowledge on business understanding of Travel Technology (computer reservations systems, GDS systems and e-travel), Amadeus & Galileo | |
Need to be proficient in English & Hindi; knowledge of additional languages is an advantage | |
Need to be able to interface with IT/HR/ Training/Operations to collate data & generate various quality reports | |
Need to be well versed in various areas of travel (Domestic/International, Business/Holidays, Group/Individual, etc. Need to have exemplary customer service skills with the ability to handle crisis and escalations | |
IATA certification will be an added advantage | |
Should be ready to work in shifts if required | |
Computer savvy | |
Highly qualified to manage customer expectations and telephone / email etiquettes | |
Education | Graduate and above |
Shift Timings | Female – General Shift & Male – Last shift – 8:00 PM |
Transport Boundaries | Please source candidate from close by locations |
Transport Facility | Depends on shift timings |
Salary range | 2.5L to 3L pa |
Weekly off | 1 Rotational off |
Age | Upto to 3 years |
USP | Day Shift, Brand, Salary |
Rounds of interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability, Interest, flexibility & discuss salary) | |
Client (Check knowledge and experience) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 Days |
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