CHANGE IN JC !!! Teleperformance (PAN India) : Manager - Presales | Salary Upto 15 L pa | JC/2206

 Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• Try to process candidate who can join immediately
• Work from Office

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.teleperformance.in/en-us/

Teleperformance SE is an omnichannel company headquartered in France.

Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets

The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO).

The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world

In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue

In October 2018, Teleperformance acquired Intelenet for $1 billion

Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program

The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon

In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico

In 2016, The company was ranked fourth among India's “Best Workplaces"

in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP)

Global Outsourcing 100 (R) awards for the fifth year in a row

 

Job Code	JC/2126
Process	Manager - Presales
No. of Requirements	1
Gender	Male/Female
About Process	Enhance knowledge sharing on the topics of business priority with the latest content of high business value management and multi-tasking skills. Contributes in providing innovative sales solutions to increase productivity and improve processes / activities of knowledge management function
	Design a competitive solution and Gathering and sorting relevant proposal information and determining the logical flow of RFP components
	Ensuring consistent global messaging, content and professional appearance of proposals and client presentation
	Work along with different SME’s (Subject Matter Experts) for solution design and sizing
	Create and manage knowledge repository specific to the engagement – categorization, organization as per engagement needs. Also, coordinate with Project Managers to organize and distribute content
	Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
	Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery
	Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
	Maintaining Knowledge Repository that can be used by sales within the region
	Helping reference submitted deliverables to best-in-class methods
	Maintaining engagement templates/deliverables to assist in the project life cycle
	Support delivery knowledge requests from senior management
	Communicate industry, technical, and client knowledge on a timely basis to the entire team
	Ensure enhanced visibility of knowledge management and its support functions for an improved customer acceptance, including effective communication to drive knowledge sharing across the community
	Enhance knowledge sharing on the topics of business priority with the latest content of high business value
	Identify measure and document knowledge utilization metrics
	Network with Subject Matter Experts and capture our key intellectual property (IP) and technical/domain expertise
	Ensure the audit non-compliances are fixed within the stipulated timelines
	Protect information entrusted to you
	Follow the information labelling and handling procedures based on the classification level of the asset
	Follow the Clear Screen and Clear Desk Policy
	Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy
	Comply with the Non-Disclosure Agreement
	Provide inputs through forums to improve work procedures that can enhance overall team performance
	Adherence to norms specified by COPC certification and ISO 27001 specifications (as applicable to the process) applicable to the process).
	Requirement Gathering – Understanding of client scenario and gap assessment
Title	Manager - Presales
Location	Preferred location would be given as per candidate's current location
Requirement	Good Communication Skills (8/10)
	Minimum 5 years of Work experience from BPO background or IT
	Ability to build a solution from the given problem statement by the prospect or in the RFP/RFI
	Understanding of End to End Sales Solutions of Delivery scenarios with a solutions approach
	Exposure to social media tools and other technologies
	Needs to keep abreast of market /competition developments, and involvement in network communication
	Record statistics, performance levels and other reports
	Needs to be flexible to cater to business requirements i.e. Shift timings, Movement across locations, extended working hours, outstation travel
	Ability to rapidly assimilate new technologies and business functions
	Good research skills. Ability to quickly digest and compare/contrast large amounts of written material
	Excellent organizational skills and attention to details
	Proven ability to manage multiple assignments simultaneously balancing project work with high-priority requests
	Familiarity and experience in IT/BPO/ITeS Services is preferred
	Understanding of key software tools and technologies
Education	Graduate
Shift Timings	24*7
Transport Boundaries	Source candidates from anywhere from India.
Transport Facility	Depends on shift timings
Salary range	13L - 15L pa including 15%variable
Weekly off	Any 1 day rotational off
Age	Age upto 35 years
USP	Brand, Growing industry, Growth opportunity
Rounds of interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
	Client (Check knowledge and experience)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 Days