Request you all to stop sourcing for the above position since the client is going to revise the requirements and will be looking forward for profiles related to the same. Once we receive the updated requirements we will share , kindly start sourcing only post the updated requirement is shared. Appreciate your support.
Interview Process:
· Post CV Screening Bhavya Rai will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Try to process the candidate who can join immediately or within 7 days
· Work from Home / Work from Office
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Candidate Name |
Location |
Total Experience |
Relevant Experience |
Current Company |
Current Designation |
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Expected CTC |
Notice Period |
Reasons To Quit |
Communication Skills on the scale of 10 |
Domain Knowledge on the scale of 10 |
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Company Website : https://www.concentrix.com/ Concentrix, a business services company, is a subsidiary of SYNNEX Corporation |
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Its parent, SYNNEX sits at number 198 on the Fortune 500 listing |
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Concentrix is headquartered in Fremont, CA. |
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Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, |
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Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism. |
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Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006 |
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Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte. |
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On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents |
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On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016 |
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Job Code |
JC/2172 |
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Process |
Quality Analyst |
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No. of Requirements |
1 |
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Gender |
Male / Female |
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About Process |
Monitor and ensure overall quality standards required for the Project are met. |
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Monitor performance of all the CSRs as described in the Quality Guide. |
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Give regular and timely feedback to CSRs and Team Leaders |
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Analyze the dissatisfaction reports received from clients and give feedback to CSRs. |
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Identify the challenge areas and suggest methods to improve quality, both at individual level and at program level. |
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Identify bottom quartile CSRs, facilitate retraining with Team Leaders/Trainers and closely monitor their post training performance. |
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Record CSRs performance-using various CONCENTRIX tools on a daily, weekly and monthly basis. |
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Complete and update MIS, finalize quality reports every month and submit reports to designated stake holders. |
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Perform RCA on complains and work towards process improvement |
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Participate in Client Monitoring sessions and share client feedback with Team Leaders / Trainers / Agents |
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Title |
Quality Analyst |
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Location |
Pune |
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Requirement |
Excellent communication skill required (B29) |
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Must be fluent in Spoken Marathi |
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Working knowledge of MS - Office (Power Point, Excel) |
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Education |
Graduate with minimum 3 to 6 years of overall experience into BPO |
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Candidates should have minimum 2 to 4 years of experience as Quality Analyst on papers in BPO |
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Shift timings |
9:00am to 10:00pm (Any 9 hour shift) |
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Transport Boundaries |
NA |
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Transport Facility |
NA |
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Salary Range |
Upto 5.2 LPA |
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Weekly Off |
1 Rotational Off |
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Age |
Upto 35 years |
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USP |
Brand, Salary, Career opportunities, Designation |
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Rounds of Interview |
HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
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Operations (Process knowledge, Age, Stability, Communication skills, Compensation) |
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Client (Check process knowledge & experience) |
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Documents |
Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents |
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Clawback |
90 days |
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