Dear All
Please find the updated JD mentioned below
Interview Process:
· Post CV Screening Sangeeta Shelatkar will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
- Feedback TAT – 8 Working days
· Should be willing to WFO .
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
|
|
|
|
|
|
|
|
|
| Previous Company 1 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 2 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 3 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 4 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 5 |
|
|
|
Company Website: https://credencerm.com/
Credence Resource Management, LLC (Credence) provides best in class business solutions that help enhance your service, compliance.
Job Code | JC/2168 |
Process | Cusromer Service |
Gender | Male/female |
No of Positions | 7 |
About Process | Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. |
Handle and resolve customer complaints | |
Manage customers' accounts | |
Record details of inquiries, comments and complaints | |
Maintain customer databases | |
Follow up on customer interactions | |
Provide feedback on the efficiency of the customer service process | |
Title | Customer Service Executive |
Locations | Pune |
Requirement | Candidate should have minimum 6 Months - 3 Years of experience |
Good Communication skills Verbal and written | |
Ready to work in nIght shift | |
Good Interpersonal skills | |
Education | Any Graduate or MBA/PGDM in any specialization |
Shift timings | Candidates are required to work in night shifts between 05:30pm & 10:30am IST |
Shift 1:- 5:30pm – 1:30am (+1 Hour during Daylight saving) | |
Shift 2:- 1:30am – 09:30am (+1 Hour during Daylight saving) | |
Mid Shift:- 09:00pm – 05:00pm | |
The shifts will be assigned to the candidate based on business requirements and the candidate will have no preference or choice in selecting the shift | |
Every Monday the shift would start 45 minutes prior to the regular shift timing for training and team meeting discussion. | |
We work on two Saturdays in a pay period, as per the business requirements | |
No leave requests would be entertained during the first 3 months, especially during the New Hire Training | |
Transport Boundaries | Near By Location |
Transport Facility | Free Cab facility is given |
Salary Range | 4.0 LPA - 4.80 LPA |
Weekly Off | Rotational Saturdays off + Sunday fixed off |
Age | Upto 35 year |
USP | Growth, Salary and designation |
Rounds of Interview | HR round |
Technical round | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Pay slip) + Relieving documents |
Claw back | 90 days |
Comments
Post a Comment