Dear Team,
Kindly share resumes on priority.
Interview Process:
· Post CV Screening Akshara will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Feedback TAT – 7 Working days
· Work from office
· Candidates ready to relocate will do (Relocation allowance will be provided)
· Immediate joiners or 15 to 30 days of notice period candidates will only be considered
Sr. No | Candidate Name | Candidate Telephone Number | Email ID | DOB | PG/Graduation Passing year & month | Experience | Current company | Current Designation | Current CTC | Expected CTC | Notice Period | Location |
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Company Website: https://www.infosys.com/
About Company: Infosys is a global leader in next-generation digital services and consulting. Infosys enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, expertly steer their clients through the clients digital journey. They do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. Infosys also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Infosys is always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Job Code | JC/2166 |
Process | Technical Support |
Gender | Male/Female |
No. of Positions | 4 |
About Process | In Depth understanding of Service Desk operations. |
Focus on continuous service improvement, customer experience and Service Delivery | |
Good understanding of ITIL framework and processes. | |
Manages the day-to-day operation to ensure team is achieving the client and internal goals and objective | |
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently | |
Ensures that contractual requirement for the engagement are met. Effectively Manages expansion of the engagement | |
Analyzes the trends and plans accordingly, take proactive measures/actions to fix Risks before they issues | |
Ensures seamless communication and interaction with the all internal & external stakeholders including the client. | |
Acts as a contact and escalation point for all operational complaints and escalations | |
Ensures that the team is staffed in accordance with the relevant contractual documentation and operational requirements | |
Manages the whole operation with respect to people related matters, on the engagement level is responsible for retention and job satisfaction | |
In cooperation with other functions ensures timely billing and engagement budget management as well as appropriate infrastructure for smooth functioning of the engagement. | |
Represents Infosys and the engagement during meetings with existing and potential clients. | |
Is responsible for team members satisfaction, including welfare events and teambuilding’s. | |
Employee shall deal with sensitive/financial information of a client/internal Infosys processes | |
Title | Technical Operations Manager |
Location | Pune- Hinjewadi |
Requirement | 5 years of relevant work experience in managing complex service desk engagement and client interactions |
Excellent Communication Skills (English Speaking and Written Skills) | |
Work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc | |
Previous exposure to multicultural working environment is an advantage | |
Good people management and customer handling skills | |
Analytical skills | |
Education | Any Graduation | Mandatory (15yrs of qualification) |
Shift timings | 9am - 9pm (Should be comfortable with Graveyard and Rotational Shifts) |
Transport Boundaries | NA |
Transport Facility | NA |
Salary range | 8.50 LPA –11.9 LPA (based on experience and interview performance) |
Weekly Off | Saturday & Sunday Fixed off |
Age | Upto 40 years |
USP | Brand, salary, designation, growth opportunities |
Rounds of Interview | HR |
Technical | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Pay slip) |
Claw back | 90 days |
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