Dear Team,
Please find the details of the Job Description mentioned below for your reference
Interview Process:
· Post CV Screening Sangeeta Shelatkar will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate's profile will be shared with the client
- Feedback TAT – 8 Working days
· Should be willing to WFH
· Laptop will be provided by the Company
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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| Previous Company 5 |
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Company Website: www.mirumindia.com
Mirum is a global digital agency. We are part of the JWT / WPP network. We have 40 offices across 23 countries. We are team of 2500+ digital professionals. We have been named as a visionary agency in Gartners Magic Quadrant 2018.We have also been listed in Foresters Digital Agency Report. We are team of 200+ working for more than 50 clients. We have a pan national footprint with offices in Mumbai, Delhi, Bangalore, Chennai, Hyderabad. Our clients include some of India ’s leading brands such as KFC, Franklin Templeton, Yamaha, Shoppers Stop among others.
Job Code | JC/2181 |
Process | Backend |
No. of Requirements | 1 |
Gender | Male/Female |
About Process | Monitoring Calls and giving Feedback to the advisors |
Auditing Calls to check how can process be improved | |
Training New Advisors who have been on boarded and Coaching the low performance advisors | |
Preparing Quality Reports on Weekly Basis and providing Feedback According to the calls monitored | |
Providing Suggestion and Action to be performed to improve the process | |
Title | Quality analyst |
Location | Mumbai- Ghatkopar(East) |
| Minimum 1 - 2 Years of experience requiered |
Requirement | Call Monitoring, Calibration |
Training And Coaching | |
Generating Quality Reports | |
Education | Any Graduate |
Shift Timings | General Shift |
Transport Boundaries | Central Line |
Transport Facility | NA |
Salary range | Upto 3 LPA (As per the skill set ) |
Weekly off | Sunday |
Age | upto 35 Years |
USP | Day shift, Growth Opportunities, Laptop Given by the company |
Rounds of interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Department Head | |
Operations round | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter (Current Company) + Salary Proof (Bank Statement/Pay slip) + Relieving documents |
Clawback | 90 days |
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