Powerweave (Mumbai): Team Leader | Salary Upto 5.52 L pa | JC/2152

 Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client
• Process the candidate who can join immediately
• Work from Home

  

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

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Previous Company 5

 

Company Website: https://www.powerweave.com/

Pioneering in web technologies and graphics outsourcing, we work where the best talent is available, where it makes the best economic sense, with the least amount of acceptable risk. We work closely with you to understand your business and its objectives. We then build solid strategies to meet your goals and specifications. We work with techniques that reduce performance risks and project failures and support them with technologies that enable high levels of communication and control. By working effectively with skilled business resources, using technology platform and tools that facilitate rapid development and deployment of business solutions across geographical distances, with a process-oriented approach, we set ourselves apart from the rest.

 

Job Code	JC/2152
Process	Email & Chat Process
No. of Requirements	8
Gender	Male / Female
About Process	Manage a team of 20-30 associates
	Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous month"s productivity numbers as benchmark for excelling in the coming month
	Responsible for overall and individual Team Quality output improvement based on the internal benchmarks and SLA"s agreed with the client for each process
	Responsible for Talent retention - Attrition as per the norms specified by the division
	Responsible for Quality of review improvement and certified by the client based on weekly review calls
	Responsible for Team Motivation to handle any spike in volumes so as to ensure delivery within the defined SLA"s at any given point in time
	Responsible for Knowledge Sharing - Training and Development as per any process updates received from the client"s side and to ensure that this knowledge has properly passed on to all team members
	Responsible to ensure that Team Absenteeism is kept at a bare minimum and all planned leaves are sanctioned while ensuring that the day to day deliverables are not affected due to it
	Responsible for Conflict management within the team to ensure that everyone is performing at 100% of their capacity
	Client Interaction (emails and telephone)
	Create and maintain performance and productivity reports on a daily basis
	Communicate and work with all support departments to ensure the availability of infrastructure
	Ensure that the attrition levels are kept to a bare minimum
	Ensure that the defined SLA"s are met for the particular process
	Ensure that productivity numbers are tracked on a daily, weekly and monthly basis and identify associates who are not meeting these numbers
	Come up with training programs to ensure that the gaps are met on the productivity and quality levels
Title	Team Leader
Location	Mumbai - Andheri East
Requirement	Good Communication Skills (8/10)
	3 to 4 years as a TL on papers
Education	Graduate
Shift Timings	US Night Shift (first shift starts at 530 pm and the last shift starts at 1130 pm)
Transport Boundaries	Please source candidates from Western Line
Transport Facility	NA
Salary range	4L to 5.52L pa
Weekly off	Saturday & Sunday fixed off
Age	Upto 48 years
USP	Growing industry, Growth opportunity
Rounds of interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
	Client (Check knowledge and experience)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 Days