Quatrro BSS (Central Mumbai): Payroll Manager | CTC Upto 20 Lacs pa | JC/2163

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Company Website: http://www.quatrro.com/

Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.

For over 21 years companies have been relying on us to leverage the benefits of globalization and gain a competitive advantage.

Quatrro consists of several complementary business lines, each one intensely focused on serving the needs of its target clients with technology-based, expert knowledge services while leveraging the overall

resources of Quatrro – operational excellence, global infrastructure and capital.

Over 80 enterprise clients, 15,000+ SMB & SOHO customers, 1,000,000+ retail customers around the globe have chosen Quatrro to help them attain the benefits of global sourcing, operational excellence and cost-

effectiveness.

 

 

Job Code	JC/2163
Process	HR
Gender	Male / Female
No. of Positions	1
About Process	Responsible for the team that delivers the day-to-day payroll processing for all types of Quatrro payroll clients.
	Spearhead all payroll conversions on multiple payroll/HRIS platforms.
	Lead team activities to ensure work is completed according to client agreement including deadlines while maintaining high level of quality standards.
	Resolve any issues/escalations related to payroll processing for any Quatrro clients.
	Escalate any issues up to the appropriate HR – Client Services management team member as needed.
	Understand the payroll billing process for each type of payroll client and assist in the resolution of any billing issues as needed.
	Work with the HR Client Services Management team to ensure customer satisfaction
	Set high expectations for the payroll team around regular customer communication and providing world-class customer service to all internal and external customers.
	Oversee and ensure the structured transitioning-on of new payroll clients.
	Enforce the updating of payroll process notes and procedural documents.
	Manage third-party payroll vendor relationships.
	Maintain allotted budget for Payroll department.
	Assess the Payroll Team needs, and design department workflow based on needs
	Assist in the transition of new payroll clients and setup as requested.
	Provide the Payroll Team, and/or Human Resources team as needed
	Manage the day-to-day payroll operations and assist in the growth of the payroll service vertical
	Maintain a high level of customer service and satisfaction for all Quatrro payroll clients under the direction of the CHRO, and in coordination with the Human Resource Team
Title	Payroll Manager
Location	Thane : Wagle Estate : Work From Home currently
Requirement	10+ years of Payroll experience with 5 years of Management experience is a must
	Experience with multiple clients and multiple states preferred
	A thorough knowledge of current payroll regulations, tax policies, and procedures is required
	Strong HRIS Systems skills and the ability to operate various platforms.
	Experience with non-for-profit organizations a plus
	Candidate will be working with US team sitting at Thane work location, the shift will be in line with the US shift timings
Education	Bachelor’s degree in related field
	Must have Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification or the wiliness to obtain this certification after hire
Shift timings	US Shifts
Transport Boundaries	Preferably Mumbai , however would be open to look at profiles from other cities
Transport Facility	NA
Salary Range	Upto 20 LPA (Depending on Skills and experience)
Weekly Off	Saturday and Sunday Fixed off
Age	up to 35 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Day Shift
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Sales Oriented, Sales pitch, Urgency Creator, Mock Call)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 days