Interview Process:
- Try to process the candidate who can join immediately or within 15 days.
· Remote Joining as of now
· Feedback TAT – 10 Working Days
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Company Website: http://www.quatrro.com/ |
Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. |
For over 21 years companies have been relying on us to leverage the benefits of globalization and gain a competitive advantage. |
Quatrro consists of several complementary business lines, each one intensely focused on serving the needs of its target clients with technology-based, expert knowledge services while leveraging the overall |
resources of Quatrro – operational excellence, global infrastructure and capital. |
Over 80 enterprise clients, 15,000+ SMB & SOHO customers, 1,000,000+ retail customers around the globe have chosen Quatrro to help them attain the benefits of global sourcing, operational excellence and cost- |
effectiveness. |
Job Code | JC/2192 |
Process | Quality |
Gender | Male / Female |
No. of Positions | 1 |
About Process | Develop, Implement and review statistical analysis that identifies defects, exceptions to quality processes, test methods, service and trends, etc. and propose solution. |
Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices. | |
Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance. | |
Facilitate sharing of best practices from within and outside the organization and implement them. | |
Work as a point of contact to drive conversations with HODs/ Stakeholders, Internal teams & managers to ensure training, utilization and effectiveness of process and improvement. | |
Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions. | |
Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for CPS processes. | |
Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations. | |
Ensure compliance of all quality control documentation and document change activities are done without exceptions. | |
Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores. | |
Actively involve in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective. | |
Create and manage performance dashboards, which depict business and ops metrics clearly. | |
Can conceptualize and implement Statistical Process Control (SPC) principles in the process. | |
Title | Sr. Manager - Quality |
Location | Thane, Wagle estate- Remote |
Requirement | Candidates should only from a BPO from KPO Background from accounting processes |
Minimum 6 years work experience in Transactional Quality is mandatory (blended role with operations is not required). | |
Six Sigma Black belt and kaizen certified. | |
Should have excellent data management, project management, analytical skills, training and presentation skills | |
Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects | |
Candidates preferred with Prior work experience in TQ Management & Mentoring projects/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. | |
Experience in driving Transformation/Process Improvement projects | |
Experience in setting up QMS methodology | |
Experience in training staff on six sigma/Lean etc. | |
Ability to work with cross-functional teams | |
Good in communication skills, ability to work with staff from different countries | |
Good project management skills | |
Accuracy & integrity in data handling | |
Ability to work with people and teams of diversified / different priorities | |
Business intelligence and strong result orientation | |
Solid working knowledge and experience with Microsoft office and other computer-based applications business cases and white papers | |
Very resilient and lateral thinking capability & experience in advance quality planning | |
Strong stake holder and relationship management skills and dealing with senior executives | |
Highly self-motivated, proactive and eager to develop new capabilities in evolving role. | |
Education | Any B.Com/ M.Com/ MBA finance |
Shift timings | 24/7 |
Transport Boundaries | Target from nearby location only |
Transport Facility | NA |
Salary Range | Between 18 - 20 LPA |
Weekly Off | Saturday and Sunday Fixed off |
Age | upto 35 years |
USP | Brand, Designation, Growing industry, Growth opportunity, Learning opportunity |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Sales Oriented, Sales pitch, Urgency Creator, Mock Call) | |
Documents | Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 days |
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