SUPER URGENT !!! Hexaware Technologies (Mumbai) : Team Leader - International US Voice | CTC upto 6.5 pa | JC/2188

 Interview Process:

 

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate's profile will be shared with the client

• Process the candidate who can join immediately

·        Work from Office

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website: https://hexaware.com/

Hexaware Technologies Limited (HTL) is an information technology and business process outsourcing service provider company based in Navi Mumbai, India.

Founded in 1990. The company provides software services in Banking and Financial services, Health care and Insurance, Travel and Transportation and Manufacturing and consumer.

The company has its headquarters in Mumbai and has offices across US, Mexico and Canada in North America, Brazil in South America, Sydney in Australia, Singapore, Japan, India,

China and UAE in Asia and UK, Germany, Bucharest and Netherlands in Europe.

Current employee strength is above 12,115 with over 219 clients.

In a separate survey of 2006, it was rated the sixth Best IT Employers from India.

The company is presently listed amongst the top 20 IT services providing firms (NASSCOM).

Hexaware has been recognized as the fastest growing outsourcing provider by Asia Outsourcing Congress for the year 2015-2016.

The company is listed among Asia's 200 best under a Billion on Forbes.     Job Code JC/2188 Process International US Voice No. of Requirements 4 Gender Male/Female About Process The primary responsibility of Team Lead will be to take care of day to day work allocation to SDE's interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc., Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process. Manage day to day operations and drive performance of the aligned team Conduct regular feedback and coaching sessions with team members Ensuring availability of staff is maintained as per the WFM guidelines across all allocated processes Drive the key client metrics and SLAs within the team members and ensure these are met on a daily basis Manage shrinkage and attrition at a team level Attending operational or quality meetings as per client schedule Ensure compliance and adherence to organizational processes and create awareness around all compliance guidelines from GRC and QMS across the floor Mentor and assist new hires Report deviations immediately to the leadership and respective departments and act accordingly Proactively inform manager on challenges faced Ability to Handle Escalations with knowledge on process Policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts, documentation requirements, etc Different types of customers and their respective service eligibilities Generate MIS and provide analysis and insight to business Product entitlements Ability to resolve: Sales ad Refund Inquiry, McAfee product features, basic installation/uninstallation procedures, customer account related information etc Product specific work flows including support scopes Title Team Leader Location Mumbai - Ghansoli Requirement Good Communication Skills (8/10) Min 1 years as Team Leader on papers from (International Voice Process) High proficiency in using computers Basic knowledge Operating System like Windows Basic knowledge on Mobiles and available platforms in the market Basic knowledge about browsers (MS Internet Explorer and equivalent) Expert Level knowledge of CRM, and other applications Ability to lead, motivate and drive performance on the floor. Basic knowledge on Mobiles and available platforms in the market Should be able to deliver even in high stress Should be able to demonstrate command on domain and provide timely resolution to issues Demonstrated ability to drive client and customer experience through Operations, Quality and Compliance framework Sound understanding of the key metrics involved in the customer service domain to achieve 100% customer satisfaction Sound knowledge of excel and email communication Strong oral and written English communication skills (required to interact with internal / external clients) Education Graduate Shift Timings 24*7 Shift Transport Boundaries Please source candidates from Central Line & Harbour Line only Transport Facility Drop facility provided in case of night shift Salary range 5L to 6.5L pa Weekly off 1 day rotational off in a week Age Upto 40 years USP Salary, Brand Rounds of interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Operations (Process knowledge, Age, Stability, Communication skills, Compensation) Client (Check knowledge and experience) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents Clawback 90 Days