SUPER URGENT !!! Porter (Western Mumbai): Assistant Manager - Customer Service | Salary Upto 9 L pa | JC/2145

 Interview Process:

 

·        Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·        Post her short listing, candidate's profile will be shared with the client

·        Process the candidate who can join immediately

·        Work from Office

  

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

Company Website: https://porter.in/

Porter started off as a platform to address inefficiencies in the last mile logistics sector and transform the way goods are transported around cities,

enabling lakhs of businesses move anything on-demand. We've grown many fold since then, positively impacting the productivity of businesses,

creating tremendous value for our partner-drivers and delivering happiness to a growing list of five cities.

But our journey has just begun, our goal is to to deliver the world's best end-to-end logistics platform and revolutionize the transport logistics sector.

 

 

Job Code	JC/2145
Process	Assistant Manager - Customer Service
No. of Requirements	1
Gender	Male / Female
About Process	People Management Groom and develop subordinates to create high performing team and cater to the team's growth aspirations
	Developing objectives for the call centre's day-to-day activities
	Conduct effective resource planning to maximize the productivity of resources (people, technology etc..)
	Collect and analyse call centre statistics (CPO, costs, customer service metrics etc. )
	Assume responsibility of budgeting and tracking expenses
	Hire, coach and provide training to personnel 10 maintain high customer service standards
	Evaluate performance with key metrics (accuracy, Ans% etc)
	Prepare reports for different departments or upper management
Title	Assistant Manager - Customer Service
Location	Mumbai - Andheri
Requirement	Excellent Communication Skills (8/10)
	5 + years' Experience in customer service is required as an AM on papers
	Positive and professional demeanour - Go getter attitude essential
	Strong persuasive skills using information at hand and logical arguments
	Inquisitiveness to understand the problem/assignment and obtain necessary learning before setting on to work
	Highly performance driven and track record of building/managing successful teams
	Knowledge of performance evaluation and customer service is required
	Outstation communication and interpersonal skills
	Excellent organizational and leadership skills with a problem - solving ability
	Positive and patient
Education	Graduate
Shift Timings	Day Shift
Transport Boundaries	NA
Transport Facility	NA
Salary range	7L to 9L pa
Weekly off	Saturday & Sunday fixed off
Age	Unto 45 years
USP	Brand, Growing industry, Growth opportunity
Rounds of interview	HR Head (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations Head (Process knowledge, Age, Stability, Communication skills, Compensation)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 Days