SUPER URGENT !!!! Q Connect (Mumbai): Assistant Manager - Trainer | CTC Upto 8 L pa | JC/2147

 Interview Process:

 

·        Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·        Post her short listing, candidate's profile will be shared with the client

·        Process the candidate who can join immediately

·        Work from Office

 

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Communication Skills on the scale of 10

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Company Website: https://www.q-connect.com/

Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact center services to large telecommunications operators,

Internet service providers, DTH service providers and online travel agencies amongst other domestic (Indian) and international clients.

Tata BSS is among the third party outsourced customer service providers in India, serving domestic as well as international customers.

With facilities across 21 "global delivery centers" that accommodate 23000+ employees.

Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centers.

The centers in the US offer inbound customer care services, email support, cross-selling and up-selling services to industries including e-commerce, healthcare & travel.

Job Code JC/2147 Process Ecommerce No. of Requirements 1 Gender Male / Female About Process Manage the training staff of permanent & temporary trainers Ensure effective resource planning (classes, trainers, temp resources, schedules) Manage daily, weekly, monthly training activity Measure, evaluate, and ensure integrity and improvement of training program effectiveness and efficiency Determine Training needs by analysing quality impacting issue and derive a plan of action to drive improvement Plan and govern delivery of New Hire training programs for the account in line with the client defined SOPs Meet account / lob specific targets on KPIs for new hire Plan, deploy and govern ongoing TNI/refresher training for existing agents Track efficacy of all ongoing BAU training interventions Ensure update management process is deployed in line with client defined SOP Run product knowledge assessments for the account with TNI and refreshers Manage client interactions for the account, prepare review decks for client/internal reviews Provide ongoing coaching and feedback to trainer pool to sustain/improve trainer performance Conduct periodic performance reviews for the trainer pool Prepare developmental coaching plan for team members Liaison with Recruitment, Workflow and the Operations Team to update and publish Training Calendar for the responsible Functions/Depts Perform other related duties and assignments as required and as Assigned by supervisor or Manager Title Assistant Manager - Trainer Location Mumbai - Thane Requirement Good Communication Skills (8/10) Minimum 3 to 5 years of experience in relevant field of which minimum of 2 years into management role as a Training Lead /AM Minimum 2 years of into management role. Experience of managing a team of Trainers /Training Leads in a Contact centre environment Team management skills Proficient user of MS Office (MS Excel in particular) Able to work in a flexible schedule Thrives as a team player in a fast-paced, high-energy, change-oriented Leadership and organizational abilities Proven track record in developing and executing successful training programs Critical thinker with innovative problem-solving skills Familiar with traditional and modern training processes Exceptional organizational and time management skills Strategic and creative mindset Customer Management Client Interaction and Management Team Management Oral and written communication Solution Oriented Managing Pressure Situations Ms Office – Expert level of MS Excel proficiency Education Bachelors degree in any specialization Shift Timings 9:30am to 6:30pm Transport Boundaries Please source candidates from Central Line only Transport Facility NA Salary range 6.5L to 8L pa Weekly off 1 day rotational off in a week Age Upto 35 years USP Day shift, Brand, Growth Opportunities Rounds of interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Training Head (Check knowledge, experience, Compensation) Client (Check knowledge, experience, Compensation) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents Clawback 90 Days