SUPER URGENT !!!! Q Connect (Mumbai): Team Leader - Customer Service | CTC Upto 6 L pa | JC/2133

 Interview Process:

 

·        Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·        Post her short listing, candidate's profile will be shared with the client

·        Process the candidate who can join immediately

·        Work from Office

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

Company Website: https://www.q-connect.com/

Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact center services to large telecommunications operators,

Internet service providers, DTH service providers and online travel agencies amongst other domestic (Indian) and international clients.

Tata BSS is among the third party outsourced customer service providers in India, serving domestic as well as international customers.

With facilities across 21 "global delivery centers" that accommodate 23000+ employees.

Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centers.

The centers in the US offer inbound customer care services, email support, cross-selling and up-selling services to industries including e-commerce, healthcare & travel.

Job Code JC/2133 Process Customer Service No. of Requirements 7 Gender Male / Female About Process Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs Keeping up to date with business development, new product lines and industry change affecting business and relaying this knowledge back to the team Motivate the team and set goals for them to achieve as a way to spur performance and to measure effectiveness Offer advisors guidance and feedback Ensure employee development plans are maintained Thinking of ways to increase productivity and customer satisfaction, observations to be documented in written reports submitted to higher level Work with the management team to identify and deliver positive change and business efficiencies Deliver allocated part of the operation within agreed budgets, service levels and business targets   Support Senior Management to highlight operational risks and areas of improvement Title Team Leader Location Mumbai - Thane (Kasarvadali Ghodbunder Road) Requirement Good Communication Skills (8/10) Minimum of 2 year experience as a Team Leader from Customer Service Team Management Experience Customer focused Expert product and job knowledge Multi-tasking Organised Excellent leadership Creative thinking Education Graduate Shift Timings Rotational Day Shift Transport Boundaries Please source candidates from Central Line only Transport Facility NA Salary range 5.5L to 6L pa Weekly off 1 day rotational off in a week Age Upto 35 years USP Day shift, Brand, Growth Opportunities Rounds of interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Ops (Check knowledge, experience, Compensation) Client (Check knowledge, experience, Compensation) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents Clawback 90 Days