SUPER URGENT !!!! Q Connect (Mumbai): Trainer Tele-collections - BFSI Collections | CTC Upto 4.5 pa | JC/2131

 Interview Process:

 

·        Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·        Post her short listing, candidate's profile will be shared with the client

·        Process the candidate who can join immediately

·        Work from Office

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

Company Website: https://www.q-connect.com/

Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact center services to large telecommunications operators,

Internet service providers, DTH service providers and online travel agencies amongst other domestic (Indian) and international clients.

Tata BSS is among the third party outsourced customer service providers in India, serving domestic as well as international customers.

With facilities across 21 "global delivery centers" that accommodate 23000+ employees.

Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centers.

The centers in the US offer inbound customer care services, email support, cross-selling and up-selling services to industries including e-commerce, healthcare & travel.

Job Code JC/2131 Process BFSI Collections No. of Requirements 3 Gender Male / Female About Process New hire training of Quality Auditors ensuring 100% throughput Bridge the knowledge levels of associates on an ongoing basis by conducting regular refreshers on product/process / Transactional Monitoring sheet Keep tab on the efficacy of the training provided ensuring improvement to 95% population post the refreshers Conducting calibrations with TLs and QAs to keep process understanding on same platform Generate training related MIS Conducting Process knowledge tests for the process ensuring 100% of the process is gauged on their skills Doing Super audits (review the reviewer) for the QAs and providing timely feedback on same Regular Dip checks and Spot quizzes to ensure the team is aware of latest product/process updates Taking initiatives for both organization and client Assist trainees through nesting period to make them competent enough to start audits Familiarize & Adhere to TBSS's information security & quality policies and standards that relate to one's work Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords Awareness of access rights to information & information systems Reporting information security incidents including but not limited to suspected viruses immediately Ensure that critical data in the folders where it can be backed up & same is informed to Technology Title Trainer Tele-collections Location Mumbai - Thane (Kasarvadali Ghodbunder Road) Requirement Good Communication Skills (8/10) 2 + years of experience as a Trainer on papers from Collections Process Education Graduate Shift Timings Rotational Day Shift Transport Boundaries Please source candidates from Central Line only Transport Facility NA Salary range 4 to 4.5 L pa Weekly off 1 day rotational off in a week Age Upto 35 years USP Day shift, Brand, Growth Opportunities Rounds of interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Ops (Check knowledge, experience, Compensation) Client (Check knowledge, experience, Compensation) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents Clawback 90 Days