Teleperformance (Mumbai): MIS Team Leader | Salary Upto 4.5 L pa | JC/2204

 Interview Process:

 

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• Process candidate who can join immediately
• Work from Office

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.teleperformance.in/en-us/

Teleperformance SE is an omnichannel company headquartered in France.

Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets

The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO).

The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world

In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue

In October 2018, Teleperformance acquired Intelenet for $1 billion

Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program

The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon

In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico

In 2016, The company was ranked fourth among India's “Best Workplaces"

in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP)

Global Outsourcing 100 (R) awards for the fifth year in a row

 

Job Code	JC/2124
Process	MIS Team Leader
No. of Requirements	1
Gender	Male / Female
About Process	Daily review Data files for Associates to identify discrepancy as per defined Business requirement document
	Adhere to process document and ensure timely creation MIS in Excel
	Ensure Weekly Cadence w.r.t Trackers is maintained and shared periodically
	Conduct Training for Current and new Associates on boarded
	He/ She would be responsible for handing entire team of 10 associates and monitory daily/weekly assignments on a time bound manner
	Other responsibilities or priorities that may be given by the immediate Reporting Manager 4-   lie/She would be working 6 days a week
Title	MIS Team Leader
Location	Mumbai - Malad
Requirement	Good Communication Skills (7/10)
	Total experience of 5+ years
	At least 3+ years of experience in handling a team of 5-10 associates with relates to Data analysis/ Reporting and MIS
	Much have prior experience to handle 10 + associates (fresher to intermediate levels)
	VBA and macros required
	Should be in a similar job function earlier to review data on Excel / CSV for BFSI domain
	Must have advance excel knowledge of Functions/Pivot/ power pivot
	Must have good analytical skill sets
	Atleast 2-3 years good hands on in MIS preparation and Data representation
	Excel
	Analytical thinking
	Time management
	MIS/Report creation is must
	EXCEL Macro and  Power point presentation
	Humble and patient Listener with eye for details
Education	Graduate
Shift Timings	Day shift
Transport Boundaries	Attached in Email
Transport Facility	NA
Salary range	3L to 4.5L pa
Weekly off	Any 1 day rotational off
Age	Upto 35 years
USP	Brand, Growing industry, Growth opportunity
Rounds of interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
	Client (Check knowledge and experience)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 Days