HDFC Sales (Mumbai) : Deputy Manager (Team Leader) - Voice | Salary Upto 4.50 LPA | JC/2243

 Interview Process:

 

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• Process the candidate who can join immediately
• Work from Office

 

Pointers while sourcing CVs

1.       Candidates with Excellent Communication Skills & Presentable Personality Skills is mandatory.

2.       While interviews are lined up please groom the candidates with respect to presentation and formal dress code

3.       Also brief them to be in full network and as far as possible uninterrupted  background

 

Sr. No	Name of Candidate	Contact number	Position	Location	Interview Date	Interview Time	Current Employer	Current CTC	Expected CTC

 

Company Website: https://www.hdfcsales.com/

HDFC Sales is a wholly owned subsidiary of HDFC Ltd. The company has been floated as a distribution arm of HDFC with an objective of offering doorstep service to

prospective clients of HDFC group. HDFC Sales offers financial management solutions to individuals encompassing among other products like Home Loans, Life

Insurance, Mutual Funds, Fixed Deposits and Property Solutions.

 

Job Code		JC/2243
Process		Voice Process
No of Position		5
Gender		Male / Female
About Process		Motivating and inspiring the team to surpass their potential.
		Improving the team and facilitating the communication among the members of team.
		Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
		Creating sense of ownership within the employees and resolving employee issues, if any.
		Encouraging, supporting, and motivating actively one’s peer team.
		Looking constantly for development as well as continuous improvement for the entire team.
		Monitoring, organizing, and coaching team on a day-to-day basis.
		Communicating the company’s purpose, core values, vision to the front employees.
		Ensuring that the employees follow their schedules properly as designed.
		Striving for new ways continually, to increase the opportunities of sales.
		Handling escalated calls, complaints, questions, and queries as necessary.
		Facilitating cross-functional communication within employees for improved working condition.
		Creating a conducive work environment for all the call center’s employees.
		Carrying out team meetings and actively participating in the monthly and weekly meetings.
		Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
		Handle attrition and shrinkage
Title		Deputy Manager (Team Leader)
Location		Mumbai - Navi Mumbai (Mahape)
Requirement		Good Communication Skills (8/10)
		At least 3 years of team handling experience is required from telesales background
		Experience in call centre activities
		Strong knowledge of customer care techniques and processes
		Exceptional analytical and listening skills
		Ability to operate well in a call centre team environment
		Familiarity with several voice-logging systems and tools
		Keenness and flexibility to work extended hours
		Natural flair for coaching, motivating, and interacting with people
		Should have knowledge and experience of attrition and shrinkage
Experience		Bachelor’s degree in administration, commerce, management or any related field from an accredited institution
Shift timings		9:30 am to 6:30 pm
Transport Boundaries		NA
Transport Facility		NA
Salary Range		3L to 4.5L pa (Depending on their last drawn & years of experience)
Weekly Off		Sunday fixed off
Age		Upto 35 years
USP		Brand, Growing industry, Growth opportunity.
Rounds of Interview		HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
		Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
Documents		Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback		90 Days