Dear Team,
Please find the details of the Job Description mentioned below for your reference
Please Note: Currently it is General Shift later on it might change to rotational Shift (Day Shift)
Location is changed to Airoli
Interview Process:
· Post CV Screening Sangeeta Shelatkar will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate's profile will be shared with the client
- Feedback TAT – 8 Working days
· Should be willing to WFO
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
|
|
|
|
|
|
|
|
|
| Previous Company 1 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 2 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 3 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 4 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 5 |
|
|
|
Company Website: www.mirumindia.com
Mirum is a global digital agency. We are part of the JWT / WPP network. We have 40 offices across 23 countries. We are team of 2500+ digital professionals. We have been named as a visionary agency in Gartners Magic Quadrant 2018.We have also been listed in Foresters Digital Agency Report. We are team of 200+ working for more than 50 clients. We have a pan national footprint with offices in Mumbai, Delhi, Bangalore, Chennai, Hyderabad. Our clients include some of India ’s leading brands such as KFC, Franklin Templeton, Yamaha, Shoppers Stop among others.
Job Code | JC/2224 |
Process | Backend process email/ORM/Chat |
No. of Requirements | 1 |
Gender | Male/Female |
About Process | To prepare learners to perform job functions within predetermined KPIs/ performance standards |
Provide Coaching & Feedback and supervision during OJT (0 to 30 days performance). | |
Providing refresher session and on floor updates. | |
Develop non-classroom communication and training materials for e.g. handout, ppt etc. | |
Participate in calibration of Trainers, QAs and Voice Coaches within the team. | |
Ensuring completion of the key activities to be conducted post completion of the Training Program | |
Understanding customer requirements about leisure or business stay. | |
Accordingly providing information of hotel & room category. | |
Providing total billing information. | |
Arranging all requirements, from welcoming till exit of customer. | |
To Up-sell/Cross-Sell the Room category and services. | |
Title | Process Trainer |
Location | Mumbai- Ghatkopar(East), Airoli |
Requirement | Good Communication Skills |
At least six months to two years experience with a BPO / KPO | |
Should be extremely fluent with written and spoken English | |
Customer service experience will do from BPO | |
Backend process email/ORM/Chat | |
Should be hardworking and have ability to deliver work with high level of accuracy | |
Education | Any Graduate |
Shift Timings | General Shift |
Transport Boundaries | Central Line |
Transport Facility | NA |
Salary range | Upto 4 LPA (As per the skill set ) |
Weekly off | Sunday |
Age | upto 35 Years |
USP | Day shift, Growth Opportunities, Laptop Given by the company |
Rounds of interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Department Head | |
Operations round | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter (Current Company) + Salary Proof (Bank Statement/Pay slip) + Relieving documents |
Clawback | 90 days |
Comments
Post a Comment