Dear Team,
Please find the details of the Job Description mentioned below for your reference
Interview Process:
· Post CV Screening Sangeeta Shelatkar will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
- Feedback TAT – 8 Working days
· Should be willing to WFO
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website: https://pinc.co.in/
Pioneer Investcorp Ltd. (PINC) is an integrated mid-market focused financial services company. For the last three decades we have been serving the needs of corporates, institutional & government clients and family offices with professional advice, integrity and speed. We offer a wide range of customised services, including investment banking, private equity advisory, debt syndication, M&A advisory and institutional securities trading. Our foray into risk and insurance advisory services demonstrates our ability to leverage our relationships and domain knowledge to cross-sell products and offer value-added services to clients. The Company prides itself in pioneering innovative solutions in insurance and reinsurance, suited to adapt to the needs of individual clients / markets.
Job Code | JC/2221 |
Process | Sales |
Gender | Male/Female |
No. of Positions | 1 |
About Process | Capable of handling Inbound calls, Outbound calls, Emails, Mails, or Social Media queries/concerns/complaints. |
Strong email writing skills to address customer/partner's query professionally. | |
Should have worked on CRM, Dialer & on Service Request Generation module for end to end closure & taking ownership of SRs for in TAT closure. | |
Capable of handling customers/partners queries/concerns/complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. | |
Capable of handling customers/partners Grievances. | |
High P-SAT & C-SAT achievement. | |
Focused to maintain 100% accuracy and quality while performing the activity. | |
Releasing the MIS of the performed Activity for proper tracking. | |
Ensuring day to day activity is completed within given TAT, for smooth functioning of workflow and maximum work effectiveness. This may require flexible working hours as per business need. | |
Customer Service Checklist parameters to be adhered/followed properly while performing the Activity. | |
Open to accept & implement given feedbacks for process improvement. | |
Willing to give his/her suggestions and feedbacks for process excellence/improvement so that TAT of activity can be reduced. | |
Should be able to work under pressure & complete the transaction calmly with accuracy. | |
Good hands of Excel. | |
Title | Sr. Executive -Customer Service |
Location | Mumbai - Andheri JB Nagar Chakala |
Requirement | General Insurance / Broking Domain (POS) Customer Service experience is a must |
03-05 years of experience required | |
Candidate should have worked in a fast paced Environment. | |
Good Insurance knowledge( Insurance industry preferred) | |
Strong follow up skill | |
Good Customer/Partner relationship skills | |
Excellent communication skills | |
Strong domain knowledge | |
Excellent proven track record | |
Strong Team player and should be effective collaborator | |
Following timelines and completing assignments as per target dates established | |
High Accuracy | |
Extreme Customer/Partner Centricity | |
High Solution Oriented Approach | |
Education | Minimum Graduation |
Shift timings | Day Shift |
Transport Boundaries | Please source candidates from Western Line |
Transport Facility | NA |
Salary Range | 3L to 3.5L pa |
Weekly Off | Sunday fixed off |
Age | Upto 35 years |
USP | Designation, Brand, Day Shift |
Rounds of Interview | Cluster Manager (F2F) Interview |
Regional Manager (F2F) Interview | |
Business Head (F2F) Interview | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 Days |
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