Interview Process:
· Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Process the candidate who can join immediately
· Work from Office
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company website: https://armsoftech.in/who-we-are/ |
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ARMSOFTECH.AIR is leading the AI Enabled Business Process as a Service (BPaaS) revolution in India.
We are transforming the Customer Experience delivered by India’s marquee brands – utilizing our
inhouse Artificial Intelligence & Robotics platforms across multiple industries.
AI being our core technology, empowers our team with accentuated capabilities and flexibility to
customise process automation and solutions according to client business needs.
Having started our journey with India’s leading financial services enterprise BFSI clients – today we
have a multitude of clients who trust us for our operational experience and voice technology applicable across industries
Job Code | JC/2331 |
Process | Yes Bank |
Gender | Male/Female |
No. of Positions | 2 |
About Process | Participates in design of call monitoring formats and quality standards |
Performs call monitoring and provides trend data to site management team | |
Uses quality monitoring data management system to compile and track performance at team and individual level | |
Monitors email customer contacts | |
Participates in customer and client listening programs to identify customer needs and expectations | |
Provides actionable data to various internal support groups as needed | |
Coordinates and facilitates call calibration sessions for call centre staff | |
Provides feedback to call centre team leaders and managers | |
Prepares and analyses internal and external quality reports for management staff review | |
Suggests training needs and developments | |
Title | Quality Analyst |
Location | Mumbai - Thane |
Requirement | Good Communication Skills (8/10) |
Should have min. 1 year experience as Quality Analyst | |
Should be aware about KRA’s as a QA (BFSI Preferably) | |
Education | HSC/Graduate |
Shift timings | Day Shift |
Transport Boundaries | Candidate should be comfortable to join Thane |
Transport Facility | NA |
Salary Range | 2.5 L to 3.6L pa |
Weekly Off | Sunday fixed off |
Age | Upto 35 years |
USP | Designation, Brand, Day Shift |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Ops (Check knowledge, experience, Compensation) | |
Client (Check knowledge, experience, Compensation) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 Days |
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