Dear All,
Please work on below mentioned requirement.
Interview Process:
· Post CV Screening Gauri will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Candidate should be based anywhere in Mumbai
· Work from Office
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website: https://dnif.it/index.html |
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NETMONASTERY is a network security company which assists enterprises in securing their network and applications by detecting threats in real time. Established in 2002, we |
have a group of security experts who are passionate about securing your network. Over the years, we became the industry leader in detecting and thwarting threats keeping |
enterprises free from security hassles and persistent threats. Our team continues in its endeavors to help organizations of all shapes and sizes achieve the best-in-class |
security without the implementation headaches and huge expense of other solutions |
Job Code | JC/2307 |
Process | IT |
Gender | Male/Female |
No. of Positions | 1 |
About Process | Responsible for managing the post-delivery support function. |
The role requires good project management skills to plan response models on a variety of customer commitments, SLAs, and product versions. | |
In parallel, this role requires the ability to interface with people at different levels in client organizations and set and satisfy their expectations. | |
Responsible for the entire support team, with their escalation layers and will work with them to develop systems and processes that will make it possible to improve on the practices and skill profiles constantly. | |
The candidate should be able to see the patterns in support needs, tweak the support function based on feedback and document a repository of experiences to serve as active reference to build expert systems. | |
This role will interact internally within the team as well as with other functions and take responsibility for effectively improving on results continuously and in a self-sufficient manner. | |
Title | Tech Support Manager |
Location | Kanjurmarg, Mumbai |
Requirement | Average Communication (7/10) |
Experience in Tech Support for at least 4-8 yrs. | |
Expertise in Technologies like Linux, Docker, Big Data technologies like Elasticsearch, HDFS, Networking and allied technologies. | |
Experience in using Cloud Platforms like AWZ, Azure etc with experience in cloud native capabilities. | |
Knowledge of working with ticketing tools, project management and ITIL framework. | |
Ability in handling technical support tickets, providing issue resolution, RCA, managing customer escalations etc. | |
Ability in managing customer interactions, setting and meeting customer expectations. | |
Exposure in working with people across various geographies. | |
Ability in handling support teams, providing guidance and monitoring team performance. | |
Exposure and interest in cybersecurity will be an added advantage. | |
Initiative and keenness to work in a dynamic environment with minimal supervision. | |
Candidates from Redhat , Akamin, Symantec, IBM , AWS | |
Education | Any Graduate |
Shift timings | 10.00 AM to 7.00 PM |
Transport Boundaries | Target candidates from nearby location |
Transport Facility | NA |
Salary Range | 10 LPA - 12 LPA (Depending upon Experience, Interview, Skills and last drawn) |
Weekly Off | Saturday-Sunday Off |
Age | Upto 35 Years |
USP | Brand, Designation, Salary, 2 week offs, day shift |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check capabilities & discuss compensation) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents |
Clawback | 90 Days |
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